Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
KRISTEEN GUSA

KRISTEEN GUSA

MINNEAPOLIS

Summary

Experienced office management and administration professional with a proven track record of optimizing productivity, efficiency, and service quality. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Manager/Insurance Billing Specialist

Imperial Home Refinishing
06.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Data Entry Lead

Customer Traac
01.2015 - 06.2020
  • Improved overall efficiency with the development of standardized templates for repetitive tasks and projects.
  • Developed comprehensive training materials to enhance the onboarding experience for new hires while accelerating their transition into productive team members.
  • Managed a high-performing data entry team, ensuring timely delivery of accurate information across various platforms.

Property Manager

Lindahl Properties
02.2006 - 01.2015
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Education

High School Diploma -

Wabasha-Kellogg High School
Wabasha, MN

Associate of Applied Science - Business Management

University of Minnesota
Minneapolis, MN

Skills

  • Service excellence

  • Workplace efficiency management

  • Proficient in organization techniques

  • Appointment management

  • Meticulous attention to detail

  • Experienced in managing remote tasks

  • Tenant relations management

  • Customer service expertise

  • Database administration

  • Team management

  • Procurement vendor coordination

Certification

  • CAP - Certified Administrative Professional


Timeline

Office Manager/Insurance Billing Specialist

Imperial Home Refinishing
06.2018 - Current

Data Entry Lead

Customer Traac
01.2015 - 06.2020

Property Manager

Lindahl Properties
02.2006 - 01.2015

High School Diploma -

Wabasha-Kellogg High School

Associate of Applied Science - Business Management

University of Minnesota

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