Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristeena Gonzales

Aztec,New Mexico

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

2
2
years of professional experience

Work History

Teacher's Assistant

Promiseland CDC
01.2023 - 04.2023
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Maintained inventory of educational supplies and materials and notified supervisor of restocking needs.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Established safe play environment for children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Hostess

Chile Pod
04.2022 - 01.2023
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Hostess

Texas Roadhouse Restaurant
02.2021 - 10.2021
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Delivered pick-up and curbside orders to guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Advised customers about special offerings and menu items to help drive sales.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Education

High School Diploma -

Farmington High School
Farmington, NM
05.2022

Skills

  • Strong Work Ethic and Dependable
  • Computer and Microsoft Office Skills
  • Behavioral Modeling
  • Social Perceptiveness

Timeline

Teacher's Assistant

Promiseland CDC
01.2023 - 04.2023

Hostess

Chile Pod
04.2022 - 01.2023

Hostess

Texas Roadhouse Restaurant
02.2021 - 10.2021

High School Diploma -

Farmington High School

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Kristeena Gonzales