Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristeena James

Gulfport,MS

Summary

High-producing Warehouse Material Handler performs to meet facility's productivity and quality goals. Productively prepares materials for transport by palletizing, wrapping and loading while following safety guidelines and procedures. Thrives at physical distribution tasks according to prescribed working instructions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

15
15
years of professional experience

Work History

Warehouse Material Handler

F.E.B. Distributing
04.2022 - Current
  • Observed safety procedures and practices to prevent injury.
  • Collaborated within team environment to coordinate and streamline warehouse processes.
  • Located materials and supplies by pulling and verifying items on production orders.
  • Maintained inventory by identifying, labeling and placing materials and supplies in stock.
  • Sorted materials for scanning to meet production goals.
  • Leveraged forklift, hand truck or electric dolly to move or stack materials.
  • Organized and stacked various materials.
  • Loaded and unloaded items to move between storage shelves and vehicles.
  • Collected and packed materials for shipping, inspecting packaging slips for accuracy before departure.
  • Operated hand trucks, pallet jacks and other heavy machinery to transfer materials.
  • Filled orders by packaging items and labeling for delivery.
  • Adhered to safety guidelines and regulations to reduce risk of damage or injury.

Associate Manager

Sonic Drive-In
01.2009 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Old Dominion Christian Homeschool
Kosciusko, MS
05.2005

Skills

  • Materials Movement
  • Materials Handling Safety Training
  • Storage Area and Container Cleaning
  • Task Management
  • Production Documentation
  • Stacking and Staging
  • Customer Order Fulfillment
  • General Housekeeping
  • Storage Area Maintenance
  • Heavy Machinery Operation
  • Performance Goals
  • Materials Packing
  • Reporting
  • Supplier Audits
  • Employee Performance Evaluations
  • Cash Deposits and Receipts
  • Closing Oversight
  • Operational Efficiency and Safety
  • Customer Relationship Management
  • Hiring and Training
  • Orientating and Training
  • Shift Coverage
  • Overseeing Employees
  • Negotiation and Conflict Resolution
  • Administration and Reporting
  • Training and Development
  • Training
  • Team Motivation
  • Managing Multiple Priorities
  • Reviewing Performance
  • Operational Excellence
  • Recruiting and Interviewing
  • Customer Service and Satisfaction
  • Time Management
  • Money Handling
  • Financial Management
  • Transaction Monitoring
  • Staff Management
  • Staff Training
  • Staff Supervision

Timeline

Warehouse Material Handler

F.E.B. Distributing
04.2022 - Current

Associate Manager

Sonic Drive-In
01.2009 - 08.2021

High School Diploma -

Old Dominion Christian Homeschool

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Kristeena James