Kristein Gonzalez
Union City,CA
Summary
Growing up as a military child instilled in me a deep sense of organization, punctuality, and creativity. I naturally excel in overseeing events, handling administrative duties, and maintaining accurate records. My meticulous attention to detail allows me to effectively manage multiple tasks in any situation. Over the course of my professional journey, I have developed a strong understanding of compliance and regulatory standards, which has enhanced my ability to deliver seamless, operationally sound customer service. I approach every interaction with a calm, composed demeanor, ensuring a consistently positive customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
COVID-19 Tester
House of Prayer Ignited
296 Broadmoor Blvd San Leandro, Ca 94577
05.2022 - 06.2023
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Contributed to public health research by collecting demographic data from patients during the testing process, aiding in identifying trends and potential outbreaks.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Promoted patient confidentiality by securely handling sensitive information during the registration and post-test notification processes.
- Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Set up, maintained and verified sterility of lab equipment and tools.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Documented and verified patient information using laboratory information system.
Title Clerk
Sonic Automotive
Hayward, CA
10.2018 - 10.2020
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
Receptionist
Sonic Automotive
Hayward, CA
09.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Client Relations Representative
Lupica Tea
Hayward, CA
03.2012 - 10.2014
- Strengthened client relations through in-person meetings, phone calls, and email correspondence as needed.
- Conducted regular check-ins with clients, fostering open dialogue about their needs and expectations.
- Participated in cross-functional initiatives aimed at improving overall business performance.
- Provided timely responses to client inquiries, ensuring that all requests were resolved efficiently and effectively.
- Coordinated with internal departments to resolve client issues swiftly while maintaining clear communication throughout the process.
- Collaborated with team members to identify areas for process improvement, leading to a more efficient workflow.
- Implemented effective time management techniques for efficient handling of multiple tasks simultaneously without compromising quality or service levels.
- Assisted clients with product inquiries, providing accurate information to ensure informed purchasing decisions.
- Maintained extensive knowledge of company offerings, enabling quick identification of solutions for client needs.
- Supported the sales team by identifying potential upsell opportunities and sharing leads from existing clients.
Education
Certificate - Real Estate
Chabot College
Hayward, CA05-2018
Certificate - Medical Billing
Heald College
Hayward, CA10-2009
High School Diploma -
Balboa High School
San Francisco, CA06-1999
Skills
- Quick learner of software applications
- Clear verbal and written communication
- Effective team collaboration
Certification
- Certificate Title Clerk 2019
- Certificate Real Estate 2018
- Certificate Medical Billing 2009
Timeline
COVID-19 Tester
House of Prayer Ignited
05.2022 - 06.2023
Title Clerk
Sonic Automotive
10.2018 - 10.2020
Receptionist
Sonic Automotive
09.2018 - 12.2018
Client Relations Representative
Lupica Tea
03.2012 - 10.2014
Certificate - Real Estate
Chabot College
Certificate - Medical Billing
Heald College
High School Diploma -
Balboa High School