Kristel Bruinsma
Youngsville,NC
Summary
Experienced healthcare and clinical research professional with comprehensive skills in project management, patient engagement, and clinical trial operations. Demonstrated success in building collaborative relationships, managing multiple concurrent projects in fast-paced environments, and ensuring compliance with GCP and regulatory requirements. Proven ability to develop and execute project plans, manage budgets, and contribute to impactful research initiatives. Specializing in decentralized trials and passionate about enhancing the patient experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Project Management Specialist
Elligo Health Research, Inc
11.2023 - Current
- Manage projects for sponsor and CRO clients, ensuring adherence to regulatory requirements.
- Execute projects following Good Clinical Practice (GCP) and relevant Standard Operating Procedures (SOPs).
- Prepare and submit essential documents for regulatory submissions to the IRB throughout study participation.
- Generate project plans and change orders based on a thorough understanding of project contracts.
- Conduct financial tasks, including monthly billing, forecasting, and project scope reviews.
- Draft recruitment and retention materials tailored for Sponsor and CRO clients.
- Facilitate regular project review meetings with Sponsors, CRO clients, and sites to discuss performance insights.
Senior Patient Engagement Specialist
Elligo Health Research, Inc
11.2020 - Current
- Demonstrate a comprehensive understanding of study protocols, diagnoses, and medical terminology.
- Serve as the study lead by collaborating with research sites to create tailored recruitment plans.
- Develop strategies for recruitment and retention campaigns based on protocols and physician collaboration.
- Educate sites on central campaign materials to support recruitment, and establish enrollment goals.
- Collaborate with department leaders to ensure proper training, while mentoring project participants.
- Create content and scripts for patient recruitment campaigns and outreach initiatives.
- Develop patient enrollment trackers and reports at the study level to monitor progress.
- Facilitate reporting on patient recruitment performance against goals, implementing mitigations when needed.
Patient Engagement Specialist
Elligo Health Research, Inc
12.2021 - 12.2022
- Coordinated meetings among stakeholders, including hospital administrators and physicians, to enhance patient engagement initiatives.
- Employed problem-solving techniques to resolve issues arising during patient engagements promptly.
- Organized virtual events, including webinars, to educate patients on relevant care topics.
- Facilitated implementation of site-specific recruitment plans tailored to individual site requirements.
Patient Engagement Associate
Elligo Health Research, Inc
11.2020 - 12.2021
- Cultivated strong customer service skills through daily patient interactions.
- Trained new employees on fundamental customer service techniques and protocols.
- Participated in team meetings, offering insights to enhance operational efficiency.
- Applied best practices in customer service while engaging with diverse patient populations.
- Conducted patient prescreening to evaluate eligibility for clinical trials.
- Reviewed patient medical charts using EMR platforms to assess study qualifications.
Medical Data Collection Specialist
RTI
Raleigh
10.2019 - 11.2020
- Established and maintained effective relationships with study participants, coworkers, managers, and clients.
- Obtained informed consent from voluntary participants while ensuring professionalism and friendliness.
- Conducted research in compliance with project protocols and deadlines.
- Compiled, recorded, and coded data from interviews, ensuring completeness and accuracy.
- Identified and reported issues related to data validity.
- Interviewed clinical trial participants to investigate adverse events (AEs).
- Logged and verified incoming survey data to ensure integrity.
E-Commerce Account Manager
Anchor Computer
Youngsville, Home Office
08.2013 - 09.2019
- Collaborated with key stakeholders in strategic campaign development and data alignment.
- Implemented data hygiene and enhancement across multiple platforms with programming teams.
- Managed staff and vendor workflows to optimize project efficiency.
- Participated in internal testing and quality control initiatives to uphold standards.
- Recorded team metrics, collaborating with management to ensure effectiveness and adherence to timelines.
- Conducted on-site and online seminars for end-user education and training.
- Analyzed marketing efforts, creating and presenting tailored client proposals.
Global Web Project Manager
Lenovo
Morrisville
10.2010 - 06.2013
- Managed end-to-end content for global Lenovo.com websites, ensuring brand consistency.
- Cultivated relationships with largest customers through Global Program initiatives.
- Conducted on-site and online seminars to educate and train end users effectively.
- Ensured synchronization of product, price, and custom content across multiple applications.
- Gathered requirements during onboarding process to execute ecommerce site rollout.
- Reviewed performance metrics with Lenovo executives during quarterly customer reviews.
- Contributed to Lenovo achieving 2012 goals through Olympus Migration project, earning Fu Pan Award.
Account Manager
Anchor Computer
Youngsville, Home Office
02.2007 - 10.2010
- Managed NCOA department, ensuring compliance with documentation and federal regulations, passing all USPS audits.
- Collaborated with programmers across multiple platforms to implement data hygiene initiatives.
- Participated in internal testing and quality control programs to enhance operational efficiency.
- Analyzed marketing efforts and developed client proposals for presentation.
Director of Community Relations
The Arbors at Bohemia
Bohemia
03.2006 - 02.2007
- Generated leads through targeted referrals and relationships with industry influencers for sales database enhancement.
- Educated medical community on The Arbors, securing trusted resident referrals.
- Cultivated partnerships with hospices and senior care organizations via outreach events.
- Conducted tours for prospective residents and families, clarifying services and lease terms.
- Acquired comprehensive knowledge of departmental services for accurate discussion of offerings.
- Monitored competitors' marketing strategies, adjusting promotional efforts to ensure competitiveness.
- Managed reception team, mentoring members to create positive visitor experiences.
- Organized community outreach initiatives to increase awareness of The Arbors among potential referral sources.
Administrative Assistant
The Arbors East at Hauppauge
Hauppauge
09.2005 - 03.2006
- Assisted with facility operations under Administrator's guidance.
- Aided in hiring, training, and disciplinary processes for staff.
- Coordinated safety education training sessions with maintenance team.
- Acted as liaison for resident and visitor inquiries, filling in for Community Relations Director as needed.
- Managed office inventory, employee records, payroll distribution, and expenditure accounts.
Education
Bachelor of Arts (B.A.) - Mass Communications
St. Bonaventure University
St. Bonaventure, NY, USMaster of Science (M.S.) - Clinical Psychology-Applied Research
Capella University
Minneapolis, MN, USSkills
- Stakeholder engagement
- Recruitment strategy
- Patient outreach
- Cross-functional collaboration
- Project management
- Regulatory compliance
- Effective communication
- Relationship building
Certification
- ACRP Good Clinical Practice (GCP)
- HIPAA Compliant, Accountable HQ, Inc.
- Human Subject Protection, Advarra
- Certificate for Research Site Study Training, Verified Clinical Trials
- Certified in Clinical Research Training, Clinical Research Fasttrack
- Clinical Research Coordinator Foundations, Collaborative Institutional Training Initiative
- Lean Six Sigma Yellow Belt, International Association for Six Sigma Certification, LLC
References
Available upon request
Timeline
Senior Project Management Specialist
Elligo Health Research, Inc
11.2023 - Current
Patient Engagement Specialist
Elligo Health Research, Inc
12.2021 - 12.2022
Senior Patient Engagement Specialist
Elligo Health Research, Inc
11.2020 - Current
Patient Engagement Associate
Elligo Health Research, Inc
11.2020 - 12.2021
Medical Data Collection Specialist
RTI
10.2019 - 11.2020
E-Commerce Account Manager
Anchor Computer
08.2013 - 09.2019
Global Web Project Manager
Lenovo
10.2010 - 06.2013
Account Manager
Anchor Computer
02.2007 - 10.2010
Director of Community Relations
The Arbors at Bohemia
03.2006 - 02.2007
Administrative Assistant
The Arbors East at Hauppauge
09.2005 - 03.2006
Bachelor of Arts (B.A.) - Mass Communications
St. Bonaventure University
Master of Science (M.S.) - Clinical Psychology-Applied Research
Capella University
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