Kristel Clark
Rocky Point,NC
Summary
Proven Patient Representative with a track record of enhancing patient trust and clinic financial stability at Wilmington Health. Skilled in insurance verification and fostering strong relationships, I excel in resolving billing issues and coordinating care. My approach to customer service and confidentiality significantly improves patient experiences and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Patient Representative
Wilmington Health
2007.01 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
Education
Associate of Science - Business Administration
Cape Fear Community College
Wilmington, NC05.1999
Skills
- Customer Service
- Privacy and confidentiality
- Scheduling appointments
- Insurance Verification
- Relationships and rapport
- Patient data confidentiality
Timeline
Patient Representative
Wilmington Health
2007.01 - Current
Associate of Science - Business Administration
Cape Fear Community College
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