Kristel Granados Vargas
Manville,NJ
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Retail Sales Representative
Advantage Solutions
Clayton, MT
05.2023 - Current
- Replenished stock shelves and displays according to store guidelines.
- Upsold additional products when appropriate to increase store revenue.
- Tracked inventory levels through use of POS system and communicated low stock issues to supervisor.
- Adhered to all safety procedures while handling equipment or merchandise.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Maintained attractive merchandise displays to maximize purchases.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Increased store sales by cross-selling complementary items.
- Drove sales through development of successful promotional strategies and product placement.
- Developed creative merchandising displays to achieve optimum visibility on key products.
Waitress
Memos Place
Washington, NJ
09.2018 - 04.2023
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Relayed orders and special requests to cooks.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Cashier
Restaurant Depot
Plainfield, NJ
09.2016 - 09.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Take-Out Server
Buffalo Wild Wings
Bridgewater, NJ
02.2015 - 05.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Food Service Team Member
Weis Markets Inc
Hillsborough, NJ
08.2012 - 09.2014
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Controlled portion sizes and garnishing to optimize cost controls.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Operated cash register to process cash, check and credit card transactions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Monitored inventory to keep adequate stock of food items and supplies.
- Performed variety of duties related to food service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
Associate of Science - Pre-Medicine
Raritan Valley Community College
Somerville, NJ05-2025
High School Diploma -
Manville High School
Manville, NJ06.2014
Skills
- Point of Sale (POS) system operations
- Menu memorization
- High-volume dining
- Menu knowledge
- Sales Techniques
- Effective customer upselling
- Relationship management
- Product Knowledge
- Customer assistance
- Guest relations
- Fluent in English and Spanish
- People skills
- Computer skills
- Multi-line telephone skills
- Good work ethic
- Friendly, positive attitude
- Active listening
- Multitasking
- Calm under pressure
- Excellent reading comprehension
- Customer Engagement
- Visual Merchandising
- Product Sales
- Product Promotions
- Brand Awareness
- Upselling strategies
- Customer Service
- Display Setup
- Time Management
- Truck unloading
- Relationship Building
Timeline
Retail Sales Representative
Advantage Solutions
05.2023 - Current
Waitress
Memos Place
09.2018 - 04.2023
Cashier
Restaurant Depot
09.2016 - 09.2018
Take-Out Server
Buffalo Wild Wings
02.2015 - 05.2016
Food Service Team Member
Weis Markets Inc
08.2012 - 09.2014
Associate of Science - Pre-Medicine
Raritan Valley Community College
High School Diploma -
Manville High School
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