Extremely well-organized professional who has managed firms and caseloads with authority and advanced developmental skill. Obtains an in-depth knowledge of legal, human resource management and call center management. A self-motivated legal professional with proven research, information analysis, and management skills. Experienced remote working employee.
Overview
9
9
years of professional experience
Work History
Management Consulting Analyst
Witt O'Briens
2021.09 - Current
Evaluated current processes to develop improvement plans.
Produced detailed and relevant reports for use in making business decisions.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Developed and maintained quality assurance procedure documentation.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Lead QA QC in Pinellas. Rhode Island and Texas high Producers.
Paralegal / Remote Virtual Assistant
2020.08 - Current
Family and Torts claims
Pre-trail medical packets
Case filing
Legal Office Manager
Law Office of Mary Lou Tevebaugh
2019.08 - 2020.05
Covid Displacement
Recruited, managed and trained employees
Monitored daily call log and activity reports
Paralegal
Created process builder and reports for Prevail case management system
Managed complex schedules for attorneys and lawyers with court dates and client meetings.
Communicated with clients and set up remote video and telephone conferences.
Enforced client confidentiality related to court cases and defended clients against opposition.
Managed payment agreements with vendors for office supplies and technology specialists.
Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
Assisted with legal research on case law and conducted evidence examination and documentation.
Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
Developing Department Manager / Paralegal
Kirkendall Dwyer LLP
2016.11 - 2019.06
Torts paralegal, Expert knowledge of medical records
HR for SSA department
Salesforce case management system, process builder and report creator
Assisted with legal research on case law and conducted evidence examination and documentation.
Managed complex schedules for attorneys and lawyers with court dates and client meetings.
Trained attorneys and lawyers in use of legal information management systems and document organization.
Furnished attorneys with legal literature supporting individual cases and advised on courses of action.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Case Managing Paralegal
Ben Abbott and Associates
2016.06 - 2016.11
Needles case management system
All medical invoicing for litigation
Expert knowledge of medical records
Received promotion, bonus and raise within first 60 days
Operated LexisNexis, Westlaw and Prodocs
Paralegal
Landers Law Firm
2012.01 - 2013.11
Intake Specialist / Intern
NWTLA
2012.01 - 2012.08
Worked with pro bono clinics in Allen and Plano
Intake Specialist screening clients for potential placement
Education
Master’s of Arts - Human Resource Management
Colorado State University
Colorado City, CO
2022
Bachelor of Arts - Interdisciplinary Studies, Psychology, History and Political Science
University of Texas
Dallas, TX
2015
Associates Degree - Liberal Arts in Paralegal Studies, Psychology and Social Sciences
Collin County Community College
Richardson, Texas
2012
Skills
Business Intelligence Data Modeling
Department Development
Training Analysis
Management Consulting
Extensive Research
Training Initiatives
Financial Forecasting
Resource Utilization
Change Management
Records Management
Data Research and Analysis
Lead Reporting
Contact Management Systems
SWOT Analysis
HR and staff management
Case management systems
Legal and project management experience
Timeline
Management Consulting Analyst
Witt O'Briens
2021.09 - Current
Paralegal / Remote Virtual Assistant
2020.08 - Current
Legal Office Manager
Law Office of Mary Lou Tevebaugh
2019.08 - 2020.05
Developing Department Manager / Paralegal
Kirkendall Dwyer LLP
2016.11 - 2019.06
Case Managing Paralegal
Ben Abbott and Associates
2016.06 - 2016.11
Paralegal
Landers Law Firm
2012.01 - 2013.11
Intake Specialist / Intern
NWTLA
2012.01 - 2012.08
Master’s of Arts - Human Resource Management
Colorado State University
Bachelor of Arts - Interdisciplinary Studies, Psychology, History and Political Science
University of Texas
Associates Degree - Liberal Arts in Paralegal Studies, Psychology and Social Sciences
Collin County Community College
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