Kristel Grant
Longview,TX
Summary
Extremely well-organized professional who has managed firms and caseloads with authority and advanced developmental skill. Obtains an in-depth knowledge of legal, human resource management and call center management. A self-motivated legal professional with proven research, information analysis, and management skills. Experienced remote working employee.
Overview
9
9
years of professional experience
Work History
Management Consulting Analyst
Witt O'Briens
09.2021 - Current
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Lead QA QC in Pinellas. Rhode Island and Texas high Producers.
Paralegal / Remote Virtual Assistant
08.2020 - Current
- Family and Torts claims
- Pre-trail medical packets
- Case filing
Legal Office Manager
Law Office of Mary Lou Tevebaugh
08.2019 - 05.2020
- Covid Displacement
- Recruited, managed and trained employees
- Monitored daily call log and activity reports
- Paralegal
- Created process builder and reports for Prevail case management system
- Managed complex schedules for attorneys and lawyers with court dates and client meetings.
- Communicated with clients and set up remote video and telephone conferences.
- Enforced client confidentiality related to court cases and defended clients against opposition.
- Managed payment agreements with vendors for office supplies and technology specialists.
- Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
- Assisted with legal research on case law and conducted evidence examination and documentation.
- Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
Developing Department Manager / Paralegal
Kirkendall Dwyer LLP
11.2016 - 06.2019
- Torts paralegal, Expert knowledge of medical records
- HR for SSA department
- Salesforce case management system, process builder and report creator
- Assisted with legal research on case law and conducted evidence examination and documentation.
- Managed complex schedules for attorneys and lawyers with court dates and client meetings.
- Trained attorneys and lawyers in use of legal information management systems and document organization.
- Furnished attorneys with legal literature supporting individual cases and advised on courses of action.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Case Managing Paralegal
Ben Abbott and Associates
06.2016 - 11.2016
- Needles case management system
- All medical invoicing for litigation
- Expert knowledge of medical records
- Received promotion, bonus and raise within first 60 days
- Operated LexisNexis, Westlaw and Prodocs
Paralegal
Landers Law Firm
01.2012 - 11.2013
Intake Specialist / Intern
NWTLA
01.2012 - 08.2012
- Worked with pro bono clinics in Allen and Plano
- Intake Specialist screening clients for potential placement
Education
Master’s of Arts - Human Resource Management
Colorado State University
Colorado City, CO2022
Bachelor of Arts - Interdisciplinary Studies, Psychology, History and Political Science
University of Texas
Dallas, TX2015
Associates Degree - Liberal Arts in Paralegal Studies, Psychology and Social Sciences
Collin County Community College
Richardson, Texas2012
Skills
- Business Intelligence Data Modeling
- Department Development
- Training Analysis
- Management Consulting
- Extensive Research
- Training Initiatives
- Financial Forecasting
- Resource Utilization
- Change Management
- Records Management
- Data Research and Analysis
- Lead Reporting
- Contact Management Systems
- SWOT Analysis
- HR and staff management
- Case management systems
- Legal and project management experience
Timeline
Management Consulting Analyst
Witt O'Briens
09.2021 - Current
Paralegal / Remote Virtual Assistant
08.2020 - Current
Legal Office Manager
Law Office of Mary Lou Tevebaugh
08.2019 - 05.2020
Developing Department Manager / Paralegal
Kirkendall Dwyer LLP
11.2016 - 06.2019
Case Managing Paralegal
Ben Abbott and Associates
06.2016 - 11.2016
Paralegal
Landers Law Firm
01.2012 - 11.2013
Intake Specialist / Intern
NWTLA
01.2012 - 08.2012
Master’s of Arts - Human Resource Management
Colorado State University
Bachelor of Arts - Interdisciplinary Studies, Psychology, History and Political Science
University of Texas
Associates Degree - Liberal Arts in Paralegal Studies, Psychology and Social Sciences
Collin County Community College
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