Kristel Ramirez
Hayward,CA
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Dedicated administrative professional with successful experience in fast-paced office settings.
Overview
6
6
years of professional experience
Work History
Clinical Office Assistant Coordinator
La Clinica De La Raza
2024.08 - Current
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Facilitated smooth daily operations by coordinating physician schedules, optimizing time management and minimizing conflicts.
- Collected payment for services rendered, operated cash register and maintained accurate till.
- Improved office organization by implementing efficient filing systems for both physical and digital documents.
- Determined source of payment by verifying program eligibility in government or insurance plans.
- Maintained HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Managed inventory of medical supplies, proactively ordering necessary items to prevent shortages or delays in patient care.
- Managed mail sorting, filing and photocopying.
- Retrieved and entered data into medical records system.
- Handled incoming phone calls professionally, directing callers to appropriate staff members while providing courteous assistance.
Sales Associate
Victoria's Secret & PINK
2024.07 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Receptionist
Hayward Honda
2023.10 - 2024.03
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, FastTrack, New vehicle deals, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted customers, answered general questions and directed to appropriate locations.
- Issued receipts, refunds, credits or change due to customers.
Beauty Advisor
Sephora
2023.06 - 2023.12
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service..
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Register Behavior Technician
Learning ARTS
2023.01 - 2023.06
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Monitored client's progress towards identified goals through data collection and analysis.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Sales Associate Specialist
Victoria's Secret & PINK
2018.11 - 2023.05
- Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
- Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory..
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Implemented promotional campaigns to drive store traffic and increase sales.
Education
Bachelor of Science - Business Administration in Marketing
San Francisco State University
San Francisco, CA2023-05
Skills
- Data Entry
- Office Management
- Basic Accounting
- Organization Skills
- Expense Reporting
- Customer Service
- Payment Processing
- Appointment Scheduling
- Social Media Knowledge
- Spanish & English Fluency
- Clinical Documentation
- Office Administration
- Phone and Email Etiquette
- Insurance Verification
- Medical Records Management
- Computer Software Proficiency
- Analytical thinking abilities
- Effective Communication Techniques
- Medical billing knowledge
- Training and Development Support
- Multitasking and Organization
- HIPAA Regulations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Office Assistant Coordinator
La Clinica De La Raza
2024.08 - Current
Sales Associate
Victoria's Secret & PINK
2024.07 - Current
Receptionist
Hayward Honda
2023.10 - 2024.03
Beauty Advisor
Sephora
2023.06 - 2023.12
Register Behavior Technician
Learning ARTS
2023.01 - 2023.06
Sales Associate Specialist
Victoria's Secret & PINK
2018.11 - 2023.05
Bachelor of Science - Business Administration in Marketing
San Francisco State University
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