Kristel Van Horne

Responsible to deliver $1.2 billion dollars in revenue annually. Leader of over 80 franchisee networks and 9 Business Consultants who cover over 1000 restaurants in the Boston region spanning over 7 states.

Key Highlights

• Leading the city of Boston recovery plan working closely with cross functional partners to regain comp sales, guests, and market share losses due to COVID-19.
• Strategically optimizing underperforming franchisee operator's and assets in the trade area.
• On-going consolidation leading to accelerated asset improvements and delivery on comp performance targets.
• Assisting the regional VP in developing and executing the Northeast regional business strategy year over year.
• Created professional development series for business consultants educating them on profit and loss process and strategy.
• Upgraded the talent on my team by 50% to ensure excellence and results. Leader in business consultant transformation process.
• Lead Director on a national initiative which consisted of implementing training programs to ensure franchisee & their leadership staff was knowledgeable and well-equipped to execute beverage excellence.
• Developed strong relationships with key leadership franchisees to promote collaboration among the franchisees and the Brand to align on initiatives and tactics to accelerate business results in the region.
• Spearheaded initiatives aimed at improving employee morale through recognition programs or team-building activities within the Northeast region.
• Collaborated with cross-functional teams to develop innovative solutions that improved franchise processes and systems.
• Mentored new onboarding Director in the South Central Region

Responsible to deliver approximately $202 million dollars in revenue annually, while being the central point of contact and key business partner for 12 franchisee networks, overseeing their 84 restaurants.

Key Highlights

• Optimized overall profitability with cost control measures and revenue generation strategies in the Portland & Bangor Maine DMA's.
• Streamlined operations for increased efficiency by influencing improved systems in the restaurants, driving comp sales and traffic.
• Facilitated successful new store openings by providing guidance on site selection, construction timelines and training.
• Evaluated potential market territories with franchisees for expansion opportunities by conducting thorough research on demographics, competition, and demand.
• Monitored compliance with brand standards, procedures, safety standards, and local regulations to maintain brand integrity.
• Improved franchise performance by conducting regular business reviews and implementing strategies to improve operations, franchisee profitability and guest satisfaction.
• Assisted in onboarding and training for new operations managers in the Northeast region.
• Cultivated and strengthened lasting relationships using dynamic communication skills with cross functional partners and franchisee owners.

Was responsible for leading 12 General Managers across two states, ensuring they operate efficient, safe and profitable restaurants.

Key Highlights

• Ensuring all locations met company policies, health and safety regulations, and quality standards.
• Monitored store performance, including sales, crew turnover, food costs, labor costs and overall profitability.
• Implemented operational strategies to improve consistent delivery of the guest experience and team moral in all locations.
• Analyzed financial reports and implemented cost-control measures to improve profitability. Created sales driving tactics that led to record breaking sales in the Maine district.
• Recruited, hired, trained and developed General Managers and other key staff.
• Created succession plans and talent development programs for future leadership.
• Oversaw all successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations in 8 of the 10 restaurants in Maine.

• Enhanced staff performance with coaching and mentoring, building upon skills.
• Established a welcoming atmosphere to encourage repeat visits.
• Resolved guest complaints with prompt, personalized service.
• Managed budgets to ensure sustainability and minimize overspending.
• Streamlined inventory processes with regular audits, reducing waste.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Onboarded and trained all new General Managers throughout the region.