KRISTEL VENNART
Union,Connecticut
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced in formulating and executing strategic plans, creating new products and services, and developing business opportunities. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Founder of Kris the Miss Closet and Travel and Tours Agency
10.2019 - 12.2021
- Focusing on sustainable and ethical clothing
- Curated products range from the supplier resulting in times 60% monthly sell-through rate
- Handled end-to-end customer purchase funnel from responding to inquiries, and closing sales, to product delivery
- Gathered 5 out of 5 positive feedback
- Delivering customer excellent customer service to an average of 30-50 people each day
- Answering inquiries, implementing strategic upsell, and managing payment
- Maintained a consistent social media feed through content creation
- Responsible for receiving merchandise for the store; pricing and displaying products appealingly and fashionably
- Maintain efficient record of stock inventory levels ensuring sufficient weekly product replenishment
- Audited income and expenses through daily cash reconciliation and credit payments
- Planning and selling accommodations, transportation, and other travel services
- Provide relevant information and prepare promotional materials to sell itinerary tour packages.
Secretary- Universal Robina Corporation
08.2015 - 09.2017
- Report and coordinate directly with the Operations Manager
- Maintain the office of the Operations Manager, organize and clean
- Properly check office supplies needed
- Perform clerical tasks, up-keeping letters, memorandum, reports, and other indexed documents for easy retrieval
- Entertain and accommodate guests, clients, or customers and provide their needs
- Receives and reviews all incoming correspondence such as documents, letters, or requests from other departments, mill sites, and other parties with 'confidentiality'
- Observe proper telephone etiquette
- Answers phone promptly and relays important messages promptly
- Arrange travel or business trips, appointments, and meetings
- Remind the Operations Manager of his/her official trips, meetings, and appointments
- Prepare and record necessary documentation.
Customer Service Representative- Concentrix Philippines (Mortgage Account)
11.2013 - 07.2015
- Report and coordinate with Team Leader or seniors from offshore & onshore
- Answer calls and responds appropriately to emails
- Handle customer inquiries through telephone and via email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers relevant & accurate information
- Enter customers’ queries for all relevant systems or resources
- Identify and escalate priority issues
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Complete call logs
- Abide the company’s policies and procedures.
Education
Bachelor of Science - Hotel And Restaurant Management
Iloilo Science And Technology University
Philippines03.2012
Skills
- Strong organizational skills
- Good in written, oral, and interpersonal skills
- Cheerful disposition and positive outlook in life
- Service-focused
- Strategic Planning
- Organizational Structuring
- Financial Management
- Operations Management
- Marketing
- Recruitment and Hiring
- Goal Setting
- Ethics and Integrity
Certification
- ONE-DAY TESOL WORKSHOP
- QMS Internal Quality Audit Training (ISO 9000:2015)
- QMS 101 Training (Quality Management System)
- ACE Training (Achieving Excellent Customer Service)
- TPM -5’S Workshop
Languages
Filipino
English
References
References available on request
Baking
I love cooking different variety of foods and then when I started my baking journey a few months ago. My first try was banana chocolate muffins and they loved it. It is a wonderful and the most delicious experience I ever had. Not to mention how ecstatic I am every time my family and other people love what I made for them. Baking will always be one of my passions, an enjoyable , and a pleasure experience.
Timeline
Founder of Kris the Miss Closet and Travel and Tours Agency
10.2019 - 12.2021
Secretary- Universal Robina Corporation
08.2015 - 09.2017
Customer Service Representative- Concentrix Philippines (Mortgage Account)
11.2013 - 07.2015
Bachelor of Science - Hotel And Restaurant Management
Iloilo Science And Technology University