Kristel Wehder
Plantation
Summary
Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Medical Interpreter
Propio Language Services
01.2025 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Participated in ongoing professional development to stay current on medical industry trends, advances in medical terminology, and best practices for interpreters.
- Converted written materials from one language to another such as books, publications or web pages.
Medical Interpreter
AMN Healthcare
07.2022 - 11.2024
- OPI/VPI medical interpreter
- Supplied effective OPI/VPI remote interpreting service for consumers
- Adhered to all policies and procedures as outlined by AMN Healthcare language services
- Always exhibited professional behavior: Punctuality and preparedness for shifts
- Respectful and collaborative interaction with colleagues and supervisors
- Timely and accurate record keeping
- Demonstrated ability to adapt quickly to new and changing technologies
- Completed Audio/Video and platform training and passed internal readiness check daily before taking live calls
- Participated in ongoing quality assurance and call monitoring programs
- Maintained 5-star quality assurance standing
- Completed a minimum of 20 hours industry focused interpreting education training
- Passed a language assessment exam
- Strong aptitude and passion for customer service and interpreting
- Respected for and understanding of (LEP) clients, culture, dialect, beliefs, and preferences as it relates to legal/ medical care
- Well-versed with the medical profession and its privacy laws as well as other states and federal laws applied to medical interpreting
- HIPPA certified
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
Interpreter
Grupo NOA International
11.2021 - 07.2022
- OPI /VRI Haitian Creole interpreting
- Participating in training and certification in HIPAA policies and regulation
- Dealing with clinical staff, patients, officers, and workplace conflict efficiently
- Providing interpretation services and coordinating communications between medical staff and patients
- Interpreting and explaining hospital and medical care policies and procedures to patients
- Reviewed and translated written information, consent forms and correspondence for LEP
- Followed established departmental guidelines and protected confidentiality of refugee or immigrant information
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Ensuring that correct concept and context is provided by ensuring that no omissions or additions are made
- Consistent reviews by quality Assurance with ratings of great interpreting skills and customer service
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Medical Interpreter (Independent Contractor)
Cloudbreak Health
11.2021 - 07.2022
- OPI / VRI interpreting
- Precisely and accurately interpreting medical advice and information given by provider into equivalent terminology in patient's native language
- Assisting with patient follow-up, outbound calls made upon clients request OPI /VRI Interpreting
- Maintaining strict patient confidentiality in accordance with HIPAA policies and standards
- Possessing professional command of bilingual medical terminology, anatomy, physiology, medical acronyms, diagnostic process, treatment, prevention, and Clinical health settings
- Possessing, understanding of cultural aspects of medical community as well as cultural identity of patients of limited English proficiency
- Interpreting during screening for Nurses to prep patients for consultation
- Translating patient's documentation from doctors who fill out prescriptions and directions in native language
Medical Interpreter (Independent Contractor)
Linguistica International
10.2018 - 07.2021
- Answering inbound calls with proper greeting, while following company guidelines
- Providing parties with clear and exact
- Translations and interpretations of verbal communications
- Providing quality medical translations to variety of institutions: Hospitals, Educational and Correctional Institutions
- Providing translation of documents from Creole and French to English and from English to French and Creole
- Providing interpretations of questions, answers, statements, arguments, explanations, and other forms of verbal communication
- Imparting thought, purpose, emotions, and tone of speakers from source language into target language
- Interpreting with no additions and omissions
- Informing relevant parties of factors that may hinder performance
- Completion of daily activity logs and other documentation
- Complying with applicable ethics and standards
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
Customer Service Manager
Giant Supermarket
05.2016 - 09.2018
- Maintained customer satisfaction through problem-solving resources and management of staff
- Participated in management meetings, providing notes to employer and follow up on decisions taken
- Participated in the classification and archiving of all documents received
- Improved customer service experience through dialogue, customer engagement, and facilitation of organic growth
- Tracked customer complaints and issues and acted through problem solving approaches leading to resolution and customer satisfaction
- Deployed strategies for implementation of defined mission
- Developed service procedures, policies and standards
- Tracked records and supporting documents for customer service actions and engagements
- Contributed to drafting of internal and external situation reports in a timely manner
- Recruited, mentored, and backstopped customer service agents by nurturing environment for excellence through encouragement and empowerment
- Controlled resources and utilized assets to achieve qualitative and quantitative targets
- Interpreted English for non-Haitian Creole or French speaking clients and Nonprofit Organization Agents
- Organized promotional events
- Maintained orderly workflows and priorities
- Took ownership of customer issues and followed problems through to resolution.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Operations and Marketing Director
Prostyle Dynamic Bootcamp
07.2009 - 03.2016
- Created business program, policies, operational systems, and processes
- Responsible for Information flow to clients and employees
- Managed and increased effectiveness and efficiency of support services (Training Department/ Finance)
- Played significant role in long-term planning, including initiative geared toward operation excellence
- Oversaw fiscal management, event planning, sales, marketing, and program operation
- Managed sales, activities, setting prices and credit terms
- Identified, developed, and evaluated marketing strategies
- Coordinated marketing activities and policies to promote products and services
- Evaluated new media technologies Blogs, videos, webcasts, IG
- Tracked marketing trends, developments, and best practices
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
Education
Associate of Arts - Nursing
Broward College
08-2006
Skills
- Medical terminology
- Strong memory retention
- Language fluency
- Call management
- Patient assessment
- Video remote services
- Cultural insight
- Simultaneous interpretation
- Information interpretation
- Professional ethics
- Client confidentiality
- Cross-cultural communication
- Effective Note-taking
- Physician support
- Medical support
- Healthcare systems
- Bilingual communication
- Medical terminology proficiency
- Attention to detail
- Decision-making
- Microsoft office
- Confidential information protection
- Critical thinking
- Interpersonal communication
- Client service
- Relationship building
- Fee determination
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
Timeline
Medical Interpreter
Propio Language Services
01.2025 - Current
Medical Interpreter
AMN Healthcare
07.2022 - 11.2024
Interpreter
Grupo NOA International
11.2021 - 07.2022
Medical Interpreter (Independent Contractor)
Cloudbreak Health
11.2021 - 07.2022
Medical Interpreter (Independent Contractor)
Linguistica International
10.2018 - 07.2021
Customer Service Manager
Giant Supermarket
05.2016 - 09.2018
Operations and Marketing Director
Prostyle Dynamic Bootcamp
07.2009 - 03.2016
Associate of Arts - Nursing
Broward College
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