Kristella Haughton

Supervised coordination of sales order input.

Handled sales orders from purchase order to invoicing, guaranteeing precision throughout.

Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.

Coordinated with departments to initiate production stages.

Portal Assistance -Coupa, Ariba ,Tradeshift, Delphi, Transcepta, Exostar

Exostar Super User- billing, PO’s , order approval, reps & certs,

Collaborated with cross-functional teams to monitor completion dates.

Answered main phone and routed calls to appropriate team members.

Conducted government contracts research through DLA and Sam.gov.

Oversaw the entire lifecycle of government contracts in WAWF.

Contributed to a steady positive cash flow by managing invoicing processes.

Contacted customers to ensure payment compliance.

Ensured accurate billing by managing supplementary fees.

Managed documentation compliance and regulatory updates.

Handled paperwork required for new clients.

Renewed annual representatives and certifications.

Provided purchasing and procurement assistance.

Facilitated procurement process by creating vendor-related purchase documentation..

• Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
• Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Obtained cash bank and stocked service bar to prepare for operation.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.