Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Kristelle Macias

Fresno,CA

Summary

Results-driven healthcare leader with proven success in supervising multidisciplinary teams, optimizing clinical operations, and driving compliance excellence. Skilled in workforce development, process improvement, and regulatory oversight with a strong ability to align organizational goals with patient-centered outcomes. Recognized for fostering high-performing teams through targeted training, mentorship, and accountability while streamlining workflows to enhance efficiency and quality of care. Adept at building cross-functional collaboration, managing audits and performance metrics, and implementing strategic initiatives that elevate both staff performance and patient satisfaction. Fully bilingual in English and Spanish, with a commitment to advancing organizational excellence through effective leadership and operational innovation.

Overview

8
8
years of professional experience

Work History

Regional Field Operations Manager

Global Wealth Finance Inc
Clovis, California
12.2024 - Current
  • Provide strategic leadership for a financial and insurance services agency specializing in wealth management and capital markets, overseeing a team of 60+ licensed agents.
  • Direct operational functions including compliance oversight, client onboarding, sales performance tracking, and contract management with Fortune 500 insurance carriers.
  • Develop and implement training programs to enhance agent productivity, regulatory compliance, and client service standards.
  • Collaborate with executive leadership to design and execute business development strategies, driving revenue growth and market expansion.
  • Monitor performance metrics, identify operational inefficiencies, and implement process improvements to optimize workflow and profitability.
  • Serve as a key liaison between agents, carriers, and internal stakeholders to ensure seamless communication and organizational alignment.

Medical Assistant Supervisor

United Health Centers
Kerman, California
04.2023 - Current
  • Provide strategic leadership and supervision across multidisciplinary staff, ensuring full compliance with organizational policies, regulatory standards, and quality benchmarks.
  • Direct daily clinical operations, including patient assessments, emergency response protocols, Vaccines for Children (VFC) program oversight, Uniform Data System (UDS) measures, and clinic audits.
  • Manage workforce operations: scheduling, timecard approval, performance improvement plans, corrective action, and staff development.
  • Spearheaded the successful launch of a new clinic site in Kerman, CA—overseeing facility setup, inventory management, staffing, and operational readiness to ensure seamless patient care from day one.
  • Drive process improvement initiatives to elevate patient care quality, operational efficiency, and departmental outcomes.
  • Design and deliver staff training programs, mentoring team members to achieve consistent professional growth and high-performance standards.
  • Cultivate a patient-centered culture of empathy, accountability, and excellence in care delivery.

Clinical Operations Coordinator

Valley Children’s Healthcare
Madera, California
12.2017 - 03.2024
  • Coordinated cross-departmental patient care operations, managing insurance authorizations, specialty service approvals, and medical supply logistics to ensure continuity of care.
  • Oversaw daily clinic workflow, including patient intake, rooming, vitals, and diagnostic procedures (EKGs), while ensuring adherence to safety and quality protocols.
  • Served as the primary liaison for Spanish-speaking families, enhancing communication, patient satisfaction, and equitable access to care.
  • Partnered with physicians, case managers, and administrative staff to streamline clinical scheduling, referrals, and documentation, improving overall operational efficiency.
  • Ensured accuracy and compliance in EMR documentation, ICD-10 coding, and insurance submissions, supporting audit readiness and regulatory standards.
  • Trained and cross-trained new staff members, enhancing team adaptability, performance, and patient-centered service delivery.
  • Contributed to clinic process improvements by identifying gaps, recommending solutions, and supporting leadership in the implementation of best practices.

Skills

  • Regulatory Compliance & Audit Management
  • Strategic Leadership & Team Development
  • Operational Efficiency & Process Improvement
  • Performance Management & Staff Engagement
  • Patient-Centered Care & Service Excellence
  • Cross-Functional Collaboration & Communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Regional Field Operations Manager

Global Wealth Finance Inc
12.2024 - Current

Medical Assistant Supervisor

United Health Centers
04.2023 - Current

Clinical Operations Coordinator

Valley Children’s Healthcare
12.2017 - 03.2024
Kristelle Macias