Kristen Adams
Saluda,SC
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying any and all customer needs to develop and deliver creative solutions. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Team Leader
Panera Bread
Greenwood , SC
08.2019 - 02.2024
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Painter
Fresh Paint Art Advisors
Greenwood, SC
09.2022 - 10.2023
- Used power and hand tools safely and effectively.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Cleaned and smoothed surfaces prior to painting.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
- Documented progress and provided estimated completion time for clients.
- Used ladders and scaffolds to reach high walls and ceilings.
Server
McCalisters Deli
Augusta, SC
05.2017 - 03.2018
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
Greenwood High School
Greenwood, SC06-2011
Skills
- Cash Handling
- Client Service
- Attention to Detail
- Team motivation
- People Management
- Teamwork and Collaboration
- Overseeing Daily Activities
Timeline
Painter
Fresh Paint Art Advisors
09.2022 - 10.2023
Team Leader
Panera Bread
08.2019 - 02.2024
Server
McCalisters Deli
05.2017 - 03.2018
High School Diploma -
Greenwood High School