Summary
Overview
Work History
Education
Skills
Interests
Quote
Work Preference
Custom Sugar Cookie Artist
Timeline
AdministrativeAssistant
Kristen Aldridge-Knowles

Kristen Aldridge-Knowles

Registered Dental Hygienist/Customer Service Specialist/Artist

Summary

Veteran Dental Hygienist with 5 years of expertise in preventive, restorative and periodontal procedures. Gifted at dental prophylaxis, patient education and treatment planning. Focused on building relationships with patients and providing comprehensive education to treat and prevent oral disease. Proven leader with experience training and mentoring other staff.

Overview

16
16
years of professional experience

Work History

Registered Dental Hygienist

Dental Solutions Of Little Rock
03.2024 - Current
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
  • Capably performed prophylaxis in absence of periodontal disease or gingivitis.
  • Applied preventive materials such as fluoride varnishes or sealants to protect teeth from decay or sensitivity issues.
  • Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
  • Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
  • Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
  • Maintained accurate medical and dental records by documenting important patient data in Dentrix. (Also have extensive experience with Eaglesoft and Denticon)


Custom Cookie Decorator

BAKed By Kristen
10.2023 - Current
  • Expanded company''s market reach by showcasing creative work on social media platforms, driving increased online engagement and inquiries.
  • Continuously researched industry trends and innovations to stay current on best practices in cookie decorating techniques and styles.
  • Prepared dough for variety of pastries, cakes and breads.
  • Processed customer orders and payment transactions.
  • Streamlined the order process, ensuring timely completion and delivery of all custom cookie requests.
  • Assisted clients in selecting appropriate color schemes, themes, and design elements that aligned with their vision for each individual project or event.
  • Provided exceptional customer service by addressing inquiries promptly and keeping clients informed on the progress of their custom orders.
  • Packaged finished products for sale.
  • Prepared frostings and other toppings for cakes and pastries.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Increased sales volume by offering personalized consultations for clients seeking custom cookie orders.
  • Enhanced customer satisfaction by creating unique, eye-catching custom cookie designs.

Graphic Designer

Freelancer
02.2021 - Current
  • Created logos, illustrations and typography for various organizations.
  • Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Met with customers to present mockups and collect information for adjustments.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Edited and enhanced existing artwork and graphics.

Cooking Instructor

Squizitos Tasting Room
08.2022 - 01.2023
  • Motivated students to achieve new levels of skill in diverse kitchen tasks.
  • Enhanced students'' culinary skills by demonstrating various cooking techniques and methods.
  • Planned and delivered courses for industry professionals and general public.
  • Identified program successes and failures based on student assessments and course reviews.
  • Consistently received favorable evaluations from students, reflecting the high quality of instruction and positive learning environment provided.
  • Boosted enrollment rates by delivering engaging demonstrations at community events and marketing initiatives for the program.

Registered Dental Hygienist

Dentalways
11.2021 - 03.2024
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
  • Capably performed prophylaxis in absence of periodontal disease or gingivitis.
  • Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
  • Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
  • Maintained accurate medical and dental records by documenting important patient data in Dentrix. (Also have extensive experience with Eaglesoft and Denticon)
  • Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
  • Worked with dentists in developing and implementing personalized care plans for dental patients.
  • Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.

Registered Dental Hygienist

Maumelle Family Dentistry
02.2021 - 11.2021
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
  • Capably performed prophylaxis in absence of periodontal disease or gingivitis.
  • Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
  • Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
  • Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.

Registered Dental Hygienist

Dr. James Williams, DDS
09.2019 - 02.2021
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
  • Capably performed prophylaxis in absence of periodontal disease or gingivitis.
  • Carried out advanced dental cleaning services.
  • Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
  • Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.

Customer Service Specialist

Verizon Wireless Call Center
01.2017 - 06.2018
  • Maintained and managed customer files and databases.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Implemented and developed customer service training processes.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Shift Supervisor

Starbucks Coffe Co
09.2013 - 03.2014
  • Managed staff hiring, training and supervision.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.

Retail Sales Specialist

Pilot Travel Centers
01.2009 - 09.2014
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Identified opportunities for upselling complementary items during interactions with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked with loss prevention in monitoring shopper behavior.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed relationships with clothing vendors and freight operators.
  • Supported store marketing initiatives through participation in promotional events and merchandising activities.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Coordinated closely with the management team, communicating feedback from customers to improve products and services.

Cashier

Wendy's
01.2008 - 09.2009
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Replaced CO2 tanks and soda syrups when depleted.
  • Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Science - Dental Hygiene

University of Arkansas For Medical Sciences
Little Rock, AR
05.2019

Skills

Special Needs Patients

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Interests

Art

Culinary Arts

Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Work Preference

Work Type

Part TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancement4-day work weekWork from home optionFlexible work hoursPersonal development programsCompany Culture

Custom Sugar Cookie Artist

I have always had a passion for art and have flexed that part of my brain in multiple mediums. Additionally, I have been an avid home cook and baker who recently discovered the prefect combinations of these two passions in the form of sugar cookies. This has lead me to a customer base that trusts me with everything from baby showers to weddings and I deeply enjoy the. entire process.

Timeline

Registered Dental Hygienist

Dental Solutions Of Little Rock
03.2024 - Current

Custom Cookie Decorator

BAKed By Kristen
10.2023 - Current

Cooking Instructor

Squizitos Tasting Room
08.2022 - 01.2023

Registered Dental Hygienist

Dentalways
11.2021 - 03.2024

Graphic Designer

Freelancer
02.2021 - Current

Registered Dental Hygienist

Maumelle Family Dentistry
02.2021 - 11.2021

Registered Dental Hygienist

Dr. James Williams, DDS
09.2019 - 02.2021

Customer Service Specialist

Verizon Wireless Call Center
01.2017 - 06.2018

Shift Supervisor

Starbucks Coffe Co
09.2013 - 03.2014

Retail Sales Specialist

Pilot Travel Centers
01.2009 - 09.2014

Cashier

Wendy's
01.2008 - 09.2009

Bachelor of Science - Dental Hygiene

University of Arkansas For Medical Sciences

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Kristen Aldridge-KnowlesRegistered Dental Hygienist/Customer Service Specialist/Artist