Kristen Alexander
Mission Viejo,CA
Summary
Dynamic leader with extensive experience at Saddleback Church, excelling in volunteer management and guest experience. Successfully developed training programs and managed logistics for large-scale events, enhancing team performance and engagement. Proven ability in crisis intervention and relationship building, fostering a culture of continuous improvement across diverse teams.
Overview
7
7
years of professional experience
Work History
Guest Experience Pastor
Saddleback Church
Lake Forest, CA
10.2021 - Current
- Managed 2 staff members, 12 ministries, and 570 volunteers
- Held complete oversight of volunteer strategy and culture
- Managed all aspects of both the guest and volunteer experience during weekend services (weekly attendance averaging 9,000 people)
- Developed and implemented an ongoing training process and learning curriculum for existing and prospective leaders. (Check it out at www.thechurchexperiencetoolbox.com)
- Hosted a training podcast on church experience and volunteer management (Check it out at https://podcasts.apple.com/us/podcast/the-church-experience/id1711692448)
- Meet weekly with staff direct reports to provide direction, guidance and training
- Provided pastoral care for each member of the ministry teams through regular contact, one on one counseling, funeral officiating, crisis care, hospital visits and more
- Provided pastoral presence on the patio at all weekend services.
- Managed the logistics around events and scheduling for the 570 person volunteer team
- Managed the logistics of the worship center and weekend experience volunteers on holidays (Easter and Christmas) during which attendance averages 20,000 people across all services
Executive Central Coordinator
South Hills Church
Costa Mesa, CA
08.2018 - 10.2021
- Helped plant 6 church campuses (nationally and globally) in 3 years
- Interviewed, hired and trained staff and campus pastors
- Weekly traveled to various South Hills campuses to ensure they were operating in alignment with "the South Hills way"
- Created and implemented staff conduct and culture guidelines
- Managed campuses on an interim basis when there was a campus pastor staffing gap
- Created and implemented a multi interview hiring process for both potential staff and board members
- Provided board members with relevant/ necessary data and logistical updates
Education
Master of Arts - Pastoral Counseling And Care
Biola University
La Mirada, CA05-2022
Bachelor of Arts - Christian Education Leadership
Concordia University
Irvine, CA05-2016
Skills
- Volunteer management
- Event logistics
- Guest experience
- Training development
- Crisis intervention
- Team leadership
- Conflict resolution
- Public speaking
- Relationship building
- Strategic planning
- Prayer leading
- Multicultural sensitivity
- Continuous improvement
- Team building
- Counseling
- Pastoral Visitation
References
References available upon request.
Timeline
Guest Experience Pastor
Saddleback Church
10.2021 - Current
Executive Central Coordinator
South Hills Church
08.2018 - 10.2021
Master of Arts - Pastoral Counseling And Care
Biola University
Bachelor of Arts - Christian Education Leadership
Concordia University
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