Kristen Allen

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
• Participated in ongoing training sessions to stay up-to-date on best practices for hospital housekeeping and infection prevention.
• Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
• Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
• Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
• Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
• Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
• Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
• Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
• Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
• Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
• Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
• Facilitated timely room turnovers by efficiently stripping linens from beds and prepping them for laundry services.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Cleaned elevators, glass, and planters in public areas.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Verified cleanliness and organization of storage areas and carts.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
• Documented and reported necessary facility and building repairs observed.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Responded immediately to calls from personnel to clean up spills and wet floors.

• Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
• Assisted with inventory management, helping to keep stock levels consistent and uptodate.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Completed daily paperwork accurately, streamlining administrative processes for management review.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Handled customer inquiries and resolved issues promptly, ensuring repeat business.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
• Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
• Built trustful relationships with customers to encourage return visits.
• Cleaned up gas and other spills in accordance with spill procedures.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Promoted special offers and discounts to customers to maximize sales.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Increased sales of promotional items by effectively communicating benefits and discounts to customers.
• Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
• Managed inventory levels to prevent stockouts, ordering new supplies as necessary.

1. Customer Support and Issue Resolution:
- Handle Inbound Calls: Answer a high volume of calls from customers seeking assistance with their cable service, including technical issues, billing inquiries, and service outages.
- Troubleshoot Technical Problems: Guide customers through troubleshooting steps for common technical problems, such as connectivity issues, equipment malfunctions, and account access.
- Resolve Billing Issues: Assist customers with billing concerns, explaining charges, processing payments, and setting up payment plans if necessary.
- Service Adjustments: Process service changes, upgrades, or cancellations, ensuring customers understand the implications of their choices.

2. Adapt to Increased Demand:
- Manage High Call Volumes: During the pandemic, handle an increased number of calls due to heightened service demands as more people work and study from home.
- Prioritize Urgent

and prioritize urgent service requests, particularly for customers relying on cable services for remote work or education.

3. Customer Education and Communication:
- Customers of COVID-19 Adjustments: Provide information on any service changes, safety protocols, or company policies implemented due to COVID-19, such as extended payment deadlines or contactless equipment delivery.
- Promote Self-Service Options: Educate customers about self-service tools available on the company’s website or app, reducing the need for direct customer support interactions.
- Empathy and Support: Offer understanding and patience during interactions, acknowledging the unique challenges customers may be facing during the pandemic.

4. Service Outage Management:
- Monitor and Communicate Outages: Keep customers informed about known service outages and expected resolution times, providing updates as they become available.
- Escalate Unresolved Issues: Escalate complex or unresolved technical issues to specialized support teams, ensuring prompt follow-up and resolution.

5. Sales and Retention:
- Offer Service Upgrades: Suggest and upsell additional services or upgrades, such as higher-speed internet packages or premium channels, to meet the increased demands of customers during the pandemic.
- Retention Efforts: Work to retain customers who express interest in canceling services, offering incentives or discounts to maintain their business.

6. Remote Work Adaptation:
- Adapt to Remote Working Environment: If working from home, maintain productivity and performance while navigating the challenges of a remote work setup, such as technology issues or workspace distractions.
- Secure Customer Data: Ensure the security of customer information and privacy while handling sensitive data in a remote environment.

7. Compliance and Reporting:
- Adhere to Company Policies: Follow company guidelines and protocols, particularly any new procedures implemented due to COVID-19.
- **Accurate Documentation:** Log all customer interactions and resolutions accurately in the company’s CRM system for future reference and reporting.

8. Emotional Support:
- Provide Reassurance:Offer emotional support and reassurance to customers, understanding that many may be experiencing stress or frustration during the pandemic.
- Conflict Resolution: De-escalate tense situations with upset or frustrated customers, using empathy and problem-solving skills to find mutually agreeable solutions.

• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
• Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
• Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
• Maximized resource utilization, reducing waste while increasing overall operational efficiency.
• Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
• Analyzed market trends to identify opportunities for expansion and diversification in the industry.
• Managed finances, budgeting, and forecasting to optimize business growth and profitability.
• Provided customer service on accounts and resolved problems.
• Grew revenue through targeted marketing campaigns and strategic partnerships.
• Increased customer satisfaction by providing personalized service and addressing clients'' needs.
• Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Promoted business via social media to generate leads and maximize brand identity.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Implemented staff training programs to elevate service standards and knowledge.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Oversaw daily operations to maintain store cleanliness and organization.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Enhanced team productivity by streamlining operational processes.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Met academic standards and expectations to maintain school enrollment.
• Kept detailed records regarding returned assignments, papers, quizzes, and tests in event of discrepancy.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.

1. Satellite Communication Operations:

- Manage SATCOM Systems: Operate and maintain satellite communication systems to ensure reliable voice, data, and video communications between the destroyer and other naval assets, command centers, and allied forces.

- Establish and Maintain Links: Set up, configure, and monitor satellite communication links, ensuring clear and secure channels for all mission-critical communications.

- Frequency Management: Adjust frequencies and troubleshoot any disruptions in satellite signals to maintain optimal communication quality.

2. Communication Security (COMSEC):

- Secure Communications:** Implement and maintain communication security measures, including encryption and decryption of satellite communications, to protect sensitive information from interception.

- Key Management: Handle cryptographic keys and ensure their timely loading into encryption devices, adhering to strict protocols to prevent unauthorized access.

3. System Monitoring and Troubleshooting:

- **Real-Time Monitoring:** Continuously monitor SATCOM systems for any issues, such as signal degradation or equipment malfunctions, and take immediate corrective actions.

- Fault Diagnosis: Identify and diagnose technical issues with SATCOM equipment, coordinating with technical specialists or conducting repairs as necessary.

- System Testing: Perform routine tests and diagnostics on satellite communication systems to ensure they are fully operational and mission-ready.

4. Coordination and Communication:

- Liaison with Command: Maintain continuous communication with the ship’s command center, providing updates on communication status and any potential issues.

- Inter-Departmental Coordination: Work closely with other communication and IT specialists on the ship to integrate SATCOM systems with other communication platforms, such as VHF, UHF, and HF radios.

5. Support for Combat and Navigation Systems: - Combat Systems Integration: Ensure that SATCOM systems are properly integrated with the ship’s combat systems, enabling real-time data exchange during operations.

- Navigation Data Transmission:Support the transmission of GPS and other navigation data via satellite links, contributing to the ship’s situational awareness and precision.

6. Documentation and Reporting:

- Log Maintenance: Maintain detailed logs of all communication activities, including system configurations, troubleshooting efforts, and communication incidents.

- Reporting: Prepare and submit reports on SATCOM system performance, communication outages, and any technical issues encountered during operations.

7. Training and Readiness: - Skill Development: Continuously update your knowledge of SATCOM systems and procedures, staying current with technological advancements and Navy communication protocols.

- Team Training: Provide training and guidance to junior sailors or new SATCOM operators, ensuring they are proficient in operating and maintaining the communication systems.

8. Support for Operations and Missions: - Mission Support: Provide reliable communication support during all phases of naval operations, including exercises, patrols, and combat missions.

Crisis Response: Be prepared to respond to communication needs during emergencies, such as natural disasters or conflict situations, ensuring the ship remains connected with the broader naval network.

9. Maintenance and Upkeep:

- Preventative Maintenance: Conduct regular maintenance checks and routine servicing of SATCOM equipment to prevent malfunctions and extend the lifespan of the systems.

- Inventory Management: Manage spare parts and equipment inventory for SATCOM systems, ensuring that necessary components are available for repairs.

Additional Responsibilities:

- Collaboration with Intelligence and EW Units: Work with intelligence and electronic warfare (EW) teams to ensure the ship’s communications remain secure from potential adversaries.

- Operational Security (OPSEC): Adhere to OPSEC principles to prevent the compromise of sensitive information related to the ship’s communications capabilities and operations.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.