Kristen Alvarez
Columbia,USA
Summary
Dynamic professional with diverse experience in delivering value and contributing to organizational success. Eager to embrace new challenges that foster growth and innovation. Authorized to work in the US for any employer, ready to leverage skills and expertise in a rewarding role. Committed to driving results and enhancing team performance through collaboration and dedication.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Call Center Agent
Harbor Freight Tools
02.2024 - 07.2025
- Managed high-volume call traffic, ensuring timely responses to customer needs and concerns.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to document interactions, track customer feedback, and improve service quality.
- Implemented feedback mechanisms that increased customer satisfaction ratings over time.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Addressed customer account discrepancies and concerns.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Delivery Driver
Doordash
01.2019 - 01.2025
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to minimize delivery times and optimize efficiency.
Sales Supervisor
Harbor Freight Tools
01.2022 - 02.2024
- Provide excellent customer service
- Excelled in selling ITC memberships and Extended Service Plans to drive up sales
- Ensure efficient processing of POS transactions
- Maintain adherence to store protocols
- Maintain safe, clean, and organized store
- Communicate clearly and effectively with associates and customers
- Learn and apply other aspects of store operations
- Trained and mentored new staff on product knowledge and sales techniques.
- Supervised daily operations to ensure optimal sales performance and customer satisfaction.
Sales Associate
Ashley Furniture HomeStore
01.2019 - 01.2020
- Completed in-store and on-line purchases
- Received and filed online orders
- Signed up customers for Credit purchases to increase total purchases
- Greeted and conversed with Guest to assess needs and wants
- Offered knowledge about Furniture and mattresses, sales, and credit options
- Built relationships with many clients who repeatedly requested to work with me for all their home furnishing needs
Server
Chili's
01.2018 - 01.2019
- Handled High volume tables daily
- Maintained a clean work area
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Clinical Therapist
Various
01.1998 - 01.2018
- Worked with various counseling agencies over a 20 year stretch. My experience includes working with Youth Villages in NC, Mentor in FL, and SCDSS and Dept of Mental Health.
- Developed tailored therapeutic interventions to enhance client coping strategies and emotional well-being.
- Conducted comprehensive assessments to identify client needs and treatment goals.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and develop coping skills.
- Implemented evidence-based practices to ensure effective treatment outcomes for diverse populations.
- Collaborated with multidisciplinary teams to create integrated care plans for clients.
- Provided crisis intervention services, effectively de-escalating high-stress situations for clients in need.
- Facilitated individual and group therapy sessions, fostering a supportive environment for personal growth.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Monitored treatment adherence, adjusting strategies as needed to optimize engagement and ensure continuity of care.
- Maintained detailed documentation of patient progress, enabling accurate evaluation of treatment efficacy.
- Assisted youth in improving self-esteem, communication and coping skills.
- Completed assessments and planned customized treatments, applying wide range of resources.
Education
Master's degree - Counseling
Webster University
Columbia, SC05-2006
Real Estate Licensure - Real Estate Sales
Real Estate U
Columbia, SC08-2025
B.S. - Interdisciplinary Studies
USC Spartanburg
Spartanburg, SC01.2000
Skills
- Effective time management
- Delivering product insights
- Retail furniture sales
- Proficient in Microsoft Teams
- Engaging presentation skills
- Attention to detail
- Email-based customer service
- Organizational skills
- Experienced with Zoom
- CRM system proficiency
- Order processing
- Presentation Skills
- Surpassing sales benchmarks
- Effective communication
Certification
- Driver's License
- Real Estate License
Timeline
Call Center Agent
Harbor Freight Tools
02.2024 - 07.2025
Sales Supervisor
Harbor Freight Tools
01.2022 - 02.2024
Delivery Driver
Doordash
01.2019 - 01.2025
Sales Associate
Ashley Furniture HomeStore
01.2019 - 01.2020
Server
Chili's
01.2018 - 01.2019
Clinical Therapist
Various
01.1998 - 01.2018
B.S. - Interdisciplinary Studies
USC Spartanburg
Master's degree - Counseling
Webster University
Real Estate Licensure - Real Estate Sales
Real Estate U
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