Kristen Banda
College Station,TX
Summary
I am a highly skilled individual with an extensive customer service background. Effective communication skills, self-motivated as an individual contributor and excellent team player. Consistently met and exceeded performance expectations and demonstrated the ability to excel in a fast paced environment while providing excellent customer care. Resourceful Office Manager with more than 10 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, bookeeping and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
19
19
years of professional experience
Work History
Office Manager
Holman's Quality Plumbing
Bryan, TX
05.2017 - Current
- Reconciling bank accounts and credit cards on a monthly basis
- Proficient with Quickbooks
- Working closely with accountants and bankers
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coded and entered daily invoices with in-house accounting software.
- Proficient with Word and Excel
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Analyzed business performance data and forecasted business results for upper management.
Office Manager/Hostess/Server
Casa Ole Mexican Restaurant
College Station, TX
08.2013 - 05.2017
- Greeted all customers in a friendly and welcoming manner
- Seated customer based on their preference
- Maintained a professional and neat appearance at all times
- Demonstrated ability to communicate and get along well with co-workers and kitchen staff
- Answering phones, Operating cash registers, and taking payments
- Managed restaurant when General Manager was not on site
- Managing full staff, handling and solving situations with guests and employees
- Reporting to District Manager sales for the day and any other important information
- Multi-tasking by bussing tables, managing,a nd seating guests
- Depositing large amount o sums at the bank
Business Manager/Store Secretary
Dillard's
College Station, Texas
08.2013 - 09.2016
- Preparing and completing payroll on a weekly basis
- Maintaining confidentiality of all employees and their personnel files
- Conduct and organize new hire training classes on a monthly basis
- Reordering inventory when it dropped below levels sufficient to meet customer's needs
- Trained and evaluated 2 associated in sales/marketing
- Authorizing payments/merchandise returns
- Creating monthly schedules for employees
- Increasing profits for my counter through effective sales, training, and excellent customer service
- Arrange and confirm meetings for store manager on a daily basis
- Set up and maintain filing system
- Create/organize personnel files
- Assigning 2 employees to specific duties that meet the needs of the business
Flight Attendant
Southwest Airlines
Houston, TX
11.2005 - 02.2010
- Providing high amount of excellent customer service on each flight
- First Aid and CPR certified
- Executed menu and drink orders to meet preferences of passengers.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Restocked and organized food, beverage and passenger items inventory.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Inventoried aircraft amenities and completed order list for turnaround.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Kept cabin neat, clean and professional in appearance.
- Offered answers to passengers' questions and resolved issues that arose during flights.
ER Admissions Clerk
College Station Medical Center
College Station, TX
05.2005 - 10.2005
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
- Knowledge of medical terms and codes
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Associate of Science - Accounting And Finance
Texas A&M University - Corpus Christi
Corpus Christi, TX05-2025
Associate of Science - Accounting And Business Management
Blinn Junior College
Bryan, TX05.2020
Associate of Arts - Liberal Arts and General Studies
Blinn Junior College
Bryan12.2019
Skills
- Invoicing and Billing
- Journal Entries
- Cash Flow Management
- Expense Tracking
- Balance Sheet Management
- Bank Reconciliation
- Cash Management
- Data Entry
- Banking Operations
- Expense Reporting
- File and Data Retrieval Systems
- Bookkeeping
- Financial Reporting
- Managing Operations and Efficiency
- Budget Management
- Outstanding customer service and verbal communication skills
- Proficient in Quickbooks, Word, and Excel
- Hard worker and ability to multi-task
- Accounts Payable and Receivable
- Scheduling and Calendar Management
Timeline
Office Manager
Holman's Quality Plumbing
05.2017 - Current
Office Manager/Hostess/Server
Casa Ole Mexican Restaurant
08.2013 - 05.2017
Business Manager/Store Secretary
Dillard's
08.2013 - 09.2016
Flight Attendant
Southwest Airlines
11.2005 - 02.2010
ER Admissions Clerk
College Station Medical Center
05.2005 - 10.2005
Associate of Science - Accounting And Finance
Texas A&M University - Corpus Christi
Associate of Science - Accounting And Business Management
Blinn Junior College
Associate of Arts - Liberal Arts and General Studies
Blinn Junior College
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