Kristen Annabi
New Paltz,New York
Summary
Food and beverage professional experienced in multitasking and handling stress. Brings service skills, knowledge of health codes and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty. Successful Orientation Leader skills at building positive and productive relationships with students and parents. Well-versed in campus amenities and ways to benefit from time at school. Excellent activity and event planning, relationship management and communication skills. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
3
3
years of professional experience
Work History
Front End Manager
Ally's Ice Cream And Grill Cafe
Poughkeepsie, NY
05.2022 - 06.2022
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
Orientation Leader
SUNY New Paltz
New Paltz, NY
06.2021 - 05.2022
- Assisted with transition to college life by providing one-on-one support.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Helped students troubleshoot and resolve issues with registration.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Sustained collaborative relationships with faculty, staff and administration.
Barista
Sodexo Starbucks
New Paltz, NY
09.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Cashier
DeCiccos Family Market
Jefferson Valley, NY
06.2018 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Currently Attending - Adolescent Education: English
SUNY College At New Paltz
New Paltz, NY05.2024
High School Diploma -
Mahopac High School
Mahopac, NY06.2020
Skills
- Employee Performance Evaluations
- Delegation and Supervision
- Analyzing Profitability
- Staff Coaching and Training
- Warm and Friendly
- Guest Satisfaction
Timeline
Front End Manager
Ally's Ice Cream And Grill Cafe
05.2022 - 06.2022
Barista
Sodexo Starbucks
09.2021 - 03.2022
Orientation Leader
SUNY New Paltz
06.2021 - 05.2022
Cashier
DeCiccos Family Market
06.2018 - 03.2020
Currently Attending - Adolescent Education: English
SUNY College At New Paltz
High School Diploma -
Mahopac High School
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