Kristen Arnold
Springfield,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, exceptional interpersonal skills, and exceptional customer service skills. Adept at working effectively and quickly mastering new skills. A healthcare professional that has been working in the healthcare field, with those suffering from Alzheimer's disease and long-term care since 2009. The 14 years of healthcare experience has grown the knowledge of care needs of individuals, knowledge of policies and procedures such has HIPPA & public health requirements. Experienced in coordinating behavioral support for clients, providing daily care needs, medication administration, behavior monitoring, behavioral interventions, and everyday other health related needs. Strong history of maintaining accurate documentation and daily reports, helping clients, communicating with clients and their families, and assisting with daily programming. Passionate on providing emotional support, healthy-happy lifestyle and crisis interventions to client's and their families. Knowledgeable mentor skilled at coaching new employees with learning tasks, improving performance, providing education on company standards, and providing excellent customer service. Striving to meet professional goals and providing those with excellent healthcare benefits.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crisis Counselor Volunteer
Crisis Text Line
01.2024 - Current
- Assist in providing crisis counseling and support to individuals in distress via telephone, email, or text message.
- Offered emotional support to clients during difficult times by listening attentively and responding compassionately.
- Ensured a safe environment for clients by adhering strictly to confidentiality protocols at all times.
- Participated in training workshops designed to enhance knowledge base on current developments in the field of crisis counseling.
- Demonstrated cultural sensitivity when interacting with diverse populations from different backgrounds.
- Collected relevant information from callers to determine support needs and evaluate risk of harm.
- Provide resources for mental health services and referrals to community organizations.
Behavior Support Specialist
Champaign Residential Services Inc
Urbana, OH
10.2023 - Current
- Develop, monitor, coordinate, and review designated behavior programs for individuals with DD who are served by CRSI
- Maintains relationships with consumers, parents, staff, professionals, community members, etc.
- Ensures that Champaign Residential Services, Inc. operates under current rules and standards established by the Ohio Department of Developmental Disabilities and Title XIX Medical Regulations as they relate to behavior, programming, individual rights, and behavior medications
- Work to integrate new approaches into day to day practice/agency culture
- Assist and monitor direct care and professional staff in areas of behavior program implementation and documentation
- Provide on-going monitoring and oversight of designated behavior programs, identifying patterns and discrepancies and making program changes as needed
- Assess and analyze behavior in order to develop plans, procedures, strategies, or supports
- Consults with other professionals (Counselors, Psychiatrists, Doctor, etc.)
- Track metrics to ensure continuous improvement
Certified Residential Medication Aide-Mentor
Forest Glen Health Campus
Springfield, OH
09.2009 - Current
- Healthcare- Memory Care, Long term, Assisted Living and Rehab
- Behavioral Health- Working with those suffering from memory loss due to Alzheimer's disease, dementia, drug-induced dementia, & at times withdrawal from drugs and/or alcohol.
- Knowledge of policies and procedures related to HIPPA
- Involved in mentoring program to support new employees in their transition into the company
- Behavior monitoring/Brainstorming & providing interventions for behaviors.
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Researched medications to better understand properties and interactions with other drugs.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Monitored expiration of medications and medical supplies
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Administered medications and educated patients and families on correct at-home administration.
- Reminded patients to take prescribed medications or nutritional supplements.
Volleyball Coach
National Trails Parks and Recreation
Springfield, OH
01.2010 - 03.2010
- Coached individuals in 3rd-5th grade on volleyball techniques.
- Showed athletes proper methods for spiking and serving ball to avoid injuries.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Assessed player abilities and assigned positions according to individual strengths.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
Head Cashier
Steve & Barry's University Sportswear
Springfield, OH
01.2007 - 01.2009
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Processed refunds for worn, damaged and broken merchandise.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
Education
Bachelor of Science - Psychology in Applied Behavioral Analysis
Purdue Global University
West Lafayette, IN08.2023
High School Diploma -
Shawnee High School
Springfield, OH05-2009
Skills
- Exceptional Customer Service Skills
- Passionate client advocate
- Emotional and Social Support for clients and their families
- Patient Observation and Documentation
- Behavioral assessments and interventions
- Crisis Management
- New hire Training
- Exemplary Communication Skills
- Strong typing skills
- Healthcare setting Education
- Administering Medications
- Activities of Daily Living ADL Support
- Problem-Solving
- Supervision & Leadership
- Telephone and Email Etiquette
Certification
- Certified Nursing Assistant
- Certified Medication Technician (CMT)
- Certified Dementia, Forest Glen Health Campus - 2019
- Preceptor/Trainer, Forest Glen Health Campus - 2015
Timeline
Crisis Counselor Volunteer
Crisis Text Line
01.2024 - Current
Behavior Support Specialist
Champaign Residential Services Inc
10.2023 - Current
Volleyball Coach
National Trails Parks and Recreation
01.2010 - 03.2010
Certified Residential Medication Aide-Mentor
Forest Glen Health Campus
09.2009 - Current
Head Cashier
Steve & Barry's University Sportswear
01.2007 - 01.2009
Bachelor of Science - Psychology in Applied Behavioral Analysis
Purdue Global University
High School Diploma -
Shawnee High School
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