Hi, I’m
Kristen Arnold
Professional Retail Customer Service
D'Iberville,MS
Summary
Experienced professional with a proven track record in leadership, training, and communication. Skilled in managing teams, maintaining high standards, and fostering a positive work culture. Adept at positively motivating staff members to improve attitude and performance. Able to resolve customer issues to maximum benefit of all parties. Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
13
years of professional experience
1
Certification
Work History
Dollar Tree
Assistant Operations Manager
01.2021 - 07.2024
Job overview
- Implemented inventory management strategies to optimize stock levels, ensure timely replenishment, and achieve cost-effectiveness in meeting customer demands
- Efficiently executed strategies in close coordination with other managers to optimize store performance, including product placement and visual
- Provided excellent assistance to customers by effectively resolving complaints and offering necessary guidance
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
Cypress Lanes
Supervisor of Operations
08.2017 - 02.2020
Job overview
- Led comprehensive training programs on SERV Safe principles, cultivating a safety-conscious an containment-free workplace leading to decreased hazards and accidents
- Influence team members to develop a collaborative work culture focused on customer service, accountability, and teamwork resulting in a reduced turnover rate
- Coordinated daily workflows, delegated tasks, and ensured a high-quality customer experience
- Oversaw alcohol preparation, production and presentation according to quality standards.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Clark's Oil
Customer Service Representative
11.2017 - 01.2020
Job overview
- Assisted in visual merchandising, creating appealing displays that capture customer interest
- Watched for and recognized security risks and thefts to prevent or handle
- Monitored and restocked convenience store items, including food, beverages, and automotive products
- Maintained accurate financial records, including sales, expenses, and lottery/scratch-off tickets
- Ensured compliance with local, state, and federal regulations regarding gaming laws
Suburban Lodge Extended Stay Hotel
Front Desk Receptionist
12.2015 - 01.2017
Job overview
- Handled guest arrivals and departures, including timely payment collection
- Managed guest registration, reservations, and other clerical responsibilities, ensuring high-quality and courteous service
- Proficient in performing various accounting tasks such as managing accounts payable, utilizing QuickBooks, and conducting nightly audits
- Maintains store's appearance to company standards by ensuring interior and exterior areas are well-maintained, performing light maintenance tasks and cleaning duties
- Consistently exhibited dependable and trustworthy attributes when interacting with employees and guests, resulting in enhanced customer relations
- Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages
- Maintained client accounts by obtaining, recording and updating personal and financial information
Harbor Freight Tools
Shift Supervisor
03.2011 - 01.2015
Job overview
- Optimizing product placement, pricing, and visual merchandising
- Boosted customer engagement with the loyalty program through effective promotion of sign-ups and efficient handling of reward processing at check-out
- Contributed to the development of an extensive training program that integrated cashier duties, customer service practices, product knowledge enhancement, and procedural updates
- Scheduled cashiers and ensured adequate staffing during peak periods
- Enforced cashier discipline and recognized outstanding achievements
- Greets and assists customers as needed in order to maintain the highest level of customer service
- Maintains and operates point-of-sale systems efficiently and accurately
Education
American InterContinental University-Online
Associate's degree from Business Administration-management
05.2023
Skills
- Microsoft 365
- Accounting
- Bookkeeping
- Phone etiquette
- Cash management
- Contributing team member
- Active listener
- Effective communication skills
- Strong customer service skills
- Strong customer relations skills
- Operations management
- Time- management
- Effective organizational skills
- Attention to detail
- Self-motivated
- Inventory management
- Employee training & development
- Conflict management
- Critical thinking
- Logistics planning
- Security assurance
- Finance and Accounting Oversight
- Critical Thinking
- Staff Management
- Task Delegation
- Analytical Thinking
- MS Office
- Verbal and Written Communication
- Multitasking and Organization
- Adaptability and Flexibility
- Financial Transactions
- Telephone Etiquette
- POS Systems and Ordering Platforms
- Microsoft Office
- Corrective Actions
Certification
- Microsoft Office Specialist
- CPR Certification
Timeline
Assistant Operations Manager
Dollar Tree
01.2021 - 07.2024
Customer Service Representative
Clark's Oil
11.2017 - 01.2020
Supervisor of Operations
Cypress Lanes
08.2017 - 02.2020
Front Desk Receptionist
Suburban Lodge Extended Stay Hotel
12.2015 - 01.2017
Shift Supervisor
Harbor Freight Tools
03.2011 - 01.2015
American InterContinental University-Online
Associate's degree from Business Administration-management
Similar Profiles
Hannah BlocksonHannah Blockson
Assistant Manager at Family Dollar/ Dollar TreeAssistant Manager at Family Dollar/ Dollar Tree
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Heather WolfordHeather Wolford
Store Manager at Family Dollar/Dollar TreeStore Manager at Family Dollar/Dollar Tree
Tiana TurnerTiana Turner
Caregiver at Lighthouse Assisted Living & Memory CareCaregiver at Lighthouse Assisted Living & Memory Care