Kristen Artz
Disney
Kissimmee,FL
2
Languages
15
years of professional experience
Offering exceptional interpersonal skills and an intense passion for helping customers & guests. Brings the ability to quickly learn and understand sales techniques as well as customer service best practices. Ready to use and continue developing excellence in communication and problem-solving skills in new environments/situations.
Dedicated Paraeducator with over 4 years of experience providing one-on-one support to special-needs students. Proven ability to implement individualized learning activities, visual schedules, and social skills interventions, directly contributing to increased on-task behavior and reduced learning disruptions. Skilled in preparing differentiated materials and adapting resources to meet IEP goals. Eager to leverage expertise in student support and engagement.
Work History
Recreation Hostess
4 Years 3 Months- Welcomed guests warmly and fostered a welcoming atmosphere.
- Managed seating flow to support smooth pool-side operations.
- Engaged in meaningful interactions to enhance guest satisfaction.
- Orchestrated positive guest experiences through attentive service.
- Ensured all guest needs were addressed promptly and efficiently.
- Served as a primary resource for guest inquiries and activity information.
- Maintained cleanliness and organization, keeping our pool deck in "good show"/good presentation for our guests
- Provided support to lifeguards and coordinators as needed.
- Facilitated daily arcade tournaments for children and adults, managing participation and ensuring fair play.
Ride Operator
6 Months- Greeted and interacted with guests, providing a positive first impression.
- Managed and monitored guest flow to ensure efficient queue management.
- Escorted guests to designated areas, ensuring smooth and organized movement.
- Collaborated effectively with team members to achieve operational goals.
- Maintained the cleanliness and safety of the ride area.
Paraeducator
3 Years 4 Months- Assisted special-needs students with individualized learning activities, increasing on-task behavior during lessons.
- Implemented visual schedules and cue cards for students, reducing transition disruptions during class shifts.
- Prepared differentiated materials and adapted worksheets for students with IEPs prior to daily instruction.
- Supported small-group literacy interventions, prompting responses that improved student participation in sessions.
- Facilitated small-group social skills activities, reinforcing turn-taking and peer communication.
- Prepared customized manipulatives and sensory supports for classroom tasks, enhancing student engagement.
- Checked and organized adaptive materials and communication folders daily to streamline teacher preparation.
- Led lunchtime social coaching sessions that taught turn-taking and conversation prompts for peer interactions.
- Facilitated peer play in accordance with individual IEPs.
- Aided non-verbal students in communicating wants and needs through sign language and adaptive communication methods.
- Supported students with motor difficulties in occupational therapy activities, including eating, toileting, and fine motor tasks such as art.
- Ensured the safety of students with motor limitations and behavioral challenges in navigating the classroom environment.
- Assisted students with safely entering and exiting adaptive equipment.
Teacher - Toddler
7 Months- Managed morning arrival routines, greeting families and accurately logging allergies into center records.
- Designed daily play-based activities that fostered toddlers' language development and social interaction.
- Planned developmentally appropriate activities supporting toddler social, emotional, cognitive growth.
- Conducted circle-time routines boosting participation in various domains of learning and reducing transition-related meltdowns.
- Developed individualized behavior plans in collaboration with parents to mitigate classroom tantrums/behaviors.
- Created rotating art stations with non-toxic materials to enhance fine motor practice and stimulate curiosity.
- Designed sensory play stations that strengthened fine motor skills and sustained engagement for 20-30 minute periods.
- Planned small-group language activities that encouraged first-word combinations.
- Curated themed learning bins, rotated weekly, to introduce new vocabulary and sustain toddler curiosity.
- Prepared and served age-appropriate snacks in adherence to center allergy protocols, ensuring child safety.
- Monitored toileting cues and recorded progress to support individual potty-training milestones.
- Implemented safe diapering and handwashing procedures in compliance with state safety regulations.
- Supervised daily classroom routines, including meals, diapering, naps, and transitions.
- Administered daily health and nap checks, meticulously logging observations in center records for caregiver handoff.
- Coached parents on sleep and feeding routines during conferences to ensure consistent care between home and classroom.
- Facilitated parent-teacher meetings to align classroom strategies with home routines for consistent support.
Classroom Aide
8 Months- Supported teachers with classroom routines, lesson preparation, and instructional setup.
- Prepared daily classroom materials and hands-on manipulatives as learning tools/aids for students.
- Organized classroom supplies and labeled learning centers to optimize transitions between activities.
- Arranged differentiated learning centers each morning to align with daily lesson plans.
- Conducted timed fluency checks using running records to identify students requiring targeted reading interventions.
- Led individualized small groups with students that needed extra reading/literacy support.
- Assisted struggling students in sight-word drills to enhance their ability to begin to recognize and read common words, as well as learn to sound out others/new words.
- Assisted students in small groups, as well as individually, to learn proper penmanship/how to write and how to group letters/letter sounds together for both reading and writing.
- Assisted teachers in grading quizzes and accurately recording scores in the class gradebook for weekly progress checks.
- Supported small-group math practice utilizing manipulatives to reinforce concept mastery during stations.
- Monitored student behavior and redirected disruptions using consistent classroom management strategies.
- Monitored classroom safety during transitions and recess, reporting incidents and suggesting corrective actions to teachers.
- Monitored restroom and hallway transitions, documenting incidents and recommending schedule adjustments.
Ride Operator
3 Months- Greeted and interacted positively with guests, enhancing their park experience.
- Inspected ride safety restraints and sensors each shift, documenting any faults in the maintenance log.
- Operated the ride control panel and executed emergency stop procedures during two incident drills.
- Recorded hourly ride-cycle counts and downtime in the POS terminal for daily performance reconciliation.
- Managed guest boarding and conducted seat checks for a continuous 120-seat attraction to maintain optimal ride throughput.
- Reported mechanical irregularities to the maintenance team, providing detailed descriptions, photos, and timestamped ride-cycle data for accurate diagnosis.
Deli Clerk
4 Months- Managed high-volume cashier shifts, processing cash and card transactions accurately while balancing the register at closing.
- Sliced, weighed, and labeled deli meats using precision scale and slicer, ensuring accurate product weights.
- Restocked display cases each morning, implementing FIFO rotation to minimize expired items.
- Recorded daily inventory counts in the POS system and flagged low-stock items for manager reorder.
- Advised customers on product pairings and daily specials, increasing add-on sales through informed recommendations.
Front Store Clerk
3 Months- Greeted customers upon entry, assessed their needs, and directed over 40-100 daily shoppers to appropriate departments.
- Operated the POS terminal to process cash and card payments, balancing the drawer to zero at close.
- Restocked front-store shelves using FIFO rotation, reducing expired-item displays and minimizing waste.
- Completed inventory counts for promotional displays and flagged stock discrepancies for store manager review.
- Handled customer returns and exchanges efficiently, adhering to store policy to restore customer satisfaction.
- Maintained front-end displays, rotated seasonal merchandise, and improved shelf availability for shoppers.
- Processed daily cash deposits and reconciled till discrepancies using store POS logs.
- Prepared weekly promotional signage and price tags to align displays with corporate circulars.
- Assembled promotional displays according to circular deadlines, ensuring current signage and maximizing product visibility.
- Adhered to health-and-safety cleaning protocols for front aisles, reducing slip hazards during peak hours.
Cashier Associate
3 Months- Processed customer transactions at POS terminals, scanned items, and reconciled cash drawers at shift end.
- Verified price tags against the inventory list and corrected pricing errors using the store price book.
- Scanned fragile antiques and packaged purchases using protective wrapping to prevent transit damage.
- Processed cash, card, and mobile payments using POS terminals while balancing the drawer at shift end.
- Monitored the shop floor for potential shoplifting and reported incidents to the supervisor per protocol.
Cashier & Play Place Attendant
3 Months- Greeted customers and processed cash and card payments at the POS, closing registers with zero balancing errors.
- Inspected play area equipment daily using a checklist and removed hazards until maintenance was completed.
- Checked children in and out using the sign-in kiosk, verifying ID to prevent unauthorized pickups.
- Restocked party supplies and concession inventory during shifts to prevent stockouts during peak hours.
- Logged incident reports and attendance in the facility database for manager review and regulatory compliance.
- Conducted daily safety inspections of play structures, tagging and isolating damaged items for repair.
- Managed party setup and teardown logistics, arranging tables, decorations, and food stations according to schedule.
- Cleaned and sanitized play equipment between sessions using a checklist and bleach solution per policy.
- Guided parents through booking options at the kiosk, clarifying time slots and add-on services for bookings.
Prep Cook
2 Months- Prepped and sliced meats, cheeses, and vegetables for menu items.
- Assembled various sandwiches and subs according to customer specifications.
- Ensured guest orders were completed accurately and prepared for service.
- Operated the cash register for order transactions.
- Handled cash and card payments efficiently.
- Took customer orders at the front desk.
- Managed drive-thru orders.
- Delivered trays of food to tables as a waitress.
- Maintained cleanliness of kitchen machinery and the dining area.
Education
Associate of Arts - Cultural/Ethnic Studies
High School Diploma
Skills
Safety Compliance
Sales Techniques
Inventory Control
Payment processing
Team Collaboration
Following Directives
Attention to Detail
Maintaining Cleanliness & Organization
Positive Guest Engagement
Hospitality Service Expertise
Interactive Communication Skills
Active Listening
Patience & Empathy
Guest Complaint Resolution
Cultural Awareness
Positive Attitude
Adaptability
Critical Thinking
Problem Solving
Conflict Resolution
Emotional Intelligence
Creativity
Individual Education Plans (IEP) Support
Emotional Support
Para Support
Small group instruction
Classroom management
Curriculum implementation
Student engagement
Student Behavioral Support
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Recreation Hostess
Disney
07.2022 - 10.2026Read More
Ride Operator
SeaWorld
02.2022 - 08.2022Read More
Paraeducator
IU13
09.2018 - 01.2022Read More
Teacher - Toddler
Gracepoint Learning Center
06.2017 - 01.2018Read More
Classroom Aide
Cornwall-Lebanon School District
10.2016 - 06.2017Read More
Ride Operator
HersheyPark
07.2016 - 10.2016Read More
Deli Clerk
Musser's
04.2016 - 08.2016Read More
Front Store Clerk
CVS
05.2014 - 08.2014Read More
Cashier Associate
Marlow's Antique Store
05.2013 - 08.2013Read More
Cashier & Play Place Attendant
Five Stone Kids
05.2012 - 08.2012Read More
Prep Cook
Raub's Twin Kiss
06.2011 - 08.2011Read More
Penn View Bible Institute
Associate of Arts from Cultural/Ethnic Studies
Read More
Cedar Crest High School
High School Diploma
Read More