Summary
Overview
Work History
Education
Skills
Timeline

Kristen Avery Walker

Philadelphia

Summary

Human services professional with comprehensive experience addressing diverse client needs and implementing effective support strategies. Strong focus on collaboration, adaptability, and achieving results. Skilled in case management, crisis intervention, and community outreach. Known for reliability and maintaining high standards in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Older Adult Protective Services Investigator

Philadelphia Corporation for Aging
08.2024 - Current
  • Investigating, assessing, evaluating and providing services for Older Adults who are allegedly being abused, exploited, abandoned or neglected.
  • Play a critical role in safeguarding older adults through conducting thorough investigation into allegations of elder abuse
  • Provide ongoing case management service
  • Evaluation of the medical, social and psychological needs of seniors
  • Provided vital services aimed at reducing or eliminating risks associated with various forms of abuse
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • 215-765-9000

Case Manager

Red Lion Health Care
10.2020 - 05.2024
  • Overseeing of caregiver and client relationships
  • Effective management of caregiver’s hiring process, staffing, work schedules, payroll, employment issues
  • Critical health information tracking for clients to ensure that the appropriate caregiver has been assigned to their case
  • Report creation and links with community resources
  • This position is focused on supporting the role of the Case Management department in optimizing the Care management process and Case Manager efficiency and effectiveness
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • 267-638-2457

Partner Success Manager

Array Behavioral Care Marlton, NJ
08.2021 - 10.2022
  • Communicating with contracted mental health institutions to ensure that all of their needs are understood and addressed
  • Building strong client relationships to maintain old business and acquire new customers
  • Collaborating with various internal departments to ensure that they fulfill all customer requests
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires
  • Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
  • Collecting and analyzing data concerning consumer behavior to understand changing needs

Access Center Coordinator

Array Behavioral Care Marlton, NJ
08.2017 - 10.2021
  • Serving as a liaison between contracted Mental Health agencies and our in-house psychiatrists, to coordinate remote psychiatric services with credentialed psychiatrists for that state
  • Accurately placing patient’s demographic information in the computer system in preparation for services to be rendered
  • Communicating with medical staff and social workers in various parts of the US to coordinate services for crisis patients
  • Appropriately allocate cases to appropriate doctors according to their state of credentials as well as the hours of operation
  • 856 797 4855

Service Coordinator

Keystone/Amerihealth
09.2019 - 10.2020
  • Assisting adults with both intellectual and physical disabilities to receive home-based community services
  • Liaising between the client/participant and the insurance company to ensure that proper assessments are performed to stay within the guidelines of the waiver programs
  • Mandated reporting
  • Ensuring continuity of care and advocating for the respective participants
  • Conducting monthly telephonic, yearly and quarterly in-person assessments to make sure that the necessary criteria is met to remain in the waiver program to continually receive home-based community services
  • 215-937-8000

Service Coordinator

JEVS Human Services
04.2019 - 09.2019
  • Assisting adults with both intellectual and physical disabilities to receive home-based community services
  • Liaising between the client/participant and the insurance company to ensure that proper assessments are performed to stay within the guidelines of the waiver programs
  • Mandated reporting
  • Ensuring continuity of care and advocating for the respective participants
  • Conducting monthly telephonic, yearly and quarterly in-person assessments to make sure that the necessary criteria is met to remain in the waiver program to continually receive home-based community services
  • 215 854 1800

Global Health & Safety Specialist

HTH Worldwide
08.2014 - 05.2017
  • Providing medical assistance services to members outside of the United States
  • Providing members with accurate policy information
  • Issued Guarantees of Payment letters to various facilities to ensure compensation for patient care
  • Responsible for communicating effectively with providers to obtain medical reports and costs for service to continue patient care
  • Coordinated medical and security evacuations and repatriations to ensure member’s medical care meets U.S. Standards
  • 610-254-8771

Patient Service Representative

University of Pennsylvania
10.2012 - 08.2014
  • Ensuring that all patient demographic and billing information are correct to successfully check a patient in and out of the system for medical appointments
  • Acting clerical support for medical and administrative staff
  • Knowledge of intranet sources to successfully perform job duties
  • Responsible for surgery scheduling
  • 215-662-4000

Operations Coordinator

International SOS
06.2011 - 10.2012
  • Assist both national and international clients with referrals to worldwide medical providers and provide travel security options for high-risk destinations
  • Thoroughly interview consumers and create detailed case files based on consumers’ distinctive health and medical requirements
  • Prepare and submit a synopsis of consumers’ medical and or security dilemma to medical team members and security specialists for consultation
  • Schedule and organize national and international conference calls
  • Answer consumers’ questions about benefits coverage and suggest appropriate solutions for various circumstances during travel
  • Obtain and verify properly executed consent forms to release medical and personal information in accordance with the HIPPA
  • 215-942-8000

Education

Bachelor’s Degree - Sociology

Temple University

Master’s Degree - Public Health

Strayer University
In Progress

Strayer University

Skills

  • Analytical problem-solving
  • Critical thinking and writing skills
  • Effective research skills
  • Strong independent work capability
  • Comprehensive case management
  • Strong focus on accuracy

Timeline

Older Adult Protective Services Investigator - Philadelphia Corporation for Aging
08.2024 - Current
Partner Success Manager - Array Behavioral Care Marlton, NJ
08.2021 - 10.2022
Case Manager - Red Lion Health Care
10.2020 - 05.2024
Service Coordinator - Keystone/Amerihealth
09.2019 - 10.2020
Service Coordinator - JEVS Human Services
04.2019 - 09.2019
Access Center Coordinator - Array Behavioral Care Marlton, NJ
08.2017 - 10.2021
Global Health & Safety Specialist - HTH Worldwide
08.2014 - 05.2017
Patient Service Representative - University of Pennsylvania
10.2012 - 08.2014
Operations Coordinator - International SOS
06.2011 - 10.2012
Strayer University - Master’s Degree, Public Health
Temple University - Bachelor’s Degree, Sociology
Strayer University - ,

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Kristen Avery Walker