Kristen Bader
Bureau of Account Management
Carlisle,PA
13
years of professional experience
Results-driven Medical Collections Specialist with extensive experience at Bureau of Account Management. Expert in patient account management and HIPAA compliance, successfully resolving delinquent accounts and improving collection efficiency. Recognized for strong problem-solving abilities and attention to detail, consistently achieving timely payment arrangements and enhancing departmental performance metrics.
Work History
Medical Collections Specialist
1 Year 3 Months- Reviewed delinquent medical accounts and resolved balances through insurance follow-up and patient outreach.
- Analyzed claim denials, identified billing issues, and coordinated corrections with internal departments.
- Documented collection activities, payment arrangements, and account status updates in billing systems.
- Communicated with patients and payers to secure payments and explain account obligations clearly.
- Reconciled account discrepancies and ensured accurate posting of payments, adjustments, and refunds.
- Tracked aging accounts and prioritized follow-up based on urgency, payer status, and collection risk.
- Maintained confidentiality while handling sensitive financial records and supporting HIPAA-compliant collection practices.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Contributed to process improvements within the department, resulting in enhanced workflow efficiency and better overall performance metrics.
Meat Department Clerk
4 Years 4 Months- Maintained fresh meat and poultry cases through rotation, stocking, and date checks.
- Cut, wrapped, and labeled product according to department standards and customer orders.
- Assisted customers with product selection, preparation questions, and special requests.
- Monitored refrigeration temperatures and documented food safety compliance throughout shifts.
- Sanitized work surfaces, equipment, and tools to support strict department cleanliness.
- Supported teammates by prioritizing workflow and resolving daily service issues efficiently.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Followed proper safety, handling, and cross-contamination procedures.
Data Entry Clerk
4 Years 6 Months- Entered customer and prescription data into secure systems with high accuracy
- Verified source documents and corrected discrepancies before submission
- Updated patient records while maintaining confidentiality and data integrity
- Processed daily forms, claims, and correspondence according to established procedures
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Education
GED
Skills
Motivation and initiative
HIPAA compliance
Patient account management
Insurance verification
Data entry proficiency
Medical terminology
Software navigation
Debt collection techniques
Stress tolerance
Organization skills
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Timeline
Medical Collections Specialist
Bureau of Account Management
02.2025 - 05.2026Read More
Meat Department Clerk
Giant Food Stores
03.2018 - 07.2022Read More
Data Entry Clerk
Merck Medco
04.2013 - 10.2017Read More
Central Dauphin
GED
Read More