Kristen Bailey

Work History

Highland Homes

07.2021 - Current

Contract processing, inclusive of rewrites, specials, transfers and change orders; assigning & entering job numbers & lot lists; distributing interdepartmental paperwork; and inputting new home information into the SAM builder software
Process bust out management, inclusive of auditing paperwork for house file and requesting earnest money refunds
Process permit & holds and Spec homes
Assist in electronically filing department documents for house files
Check assigned HUD settlement statements for accuracy
Assist with customer care/warranty calls as needed, inclusive of creating customer work orders and editing uncategorized pending work orders
Distribute and track homeowner referral bonuses
Print and distribute house plans and request permit checks and other checks as needed by Builders
Serve as primary back up for Operations Assistant
Other duties as assigned

Cornerstone Advisors, INC.

05.2015 - 02.2020

Attended sales calls and put together a SOW
Worked with 10-15 FI's at a time and assigned tier 1-4
Tier 1The vendor list would range from hundreds to thousands of vendors, depending on the FI's asset size
Gather the financials, contracts, SSAE16/18, and Business Continuity Plan
I took those documents and scored them based on proprietary formulas
Put together a PPT for each tier 1 and tier 2 vendors
The FI and I would go over the results, and then I would build a PPT for their Board and auditors
Primary responsible party to keep up their docs and information received from vendors in our risk software
Conducted contract negotiations between a FI and vendor
Worked with executives and lawyers on negotiations from beginning to end, where the contract is officially signed
Designed a structured timeline for task completion and by whom during the mediations
Worked on issues lists and would present them to the executives and develop a plan to introduce them to the vendor
Researched comparable market values to make sure the client is getting the best price possible.

Abound Resources, INC. (Acquired by Cornerstone Advisors, INC.)

07.2012 - 05.2015

Perform vendor risk assessment for high risk vendors of Financial Institutions Assign vendor risk classifications and vendor document management
Compile documents and store them in a secure customer portal Complete all tier 1 and tier 2 vendor reports and score necessary documents according to tier
Evaluate vendor due diligence documents Work with Financial Institution to make sure their vendor management division is in compliance with state and federal regulations
Complete all tier 1 and tier 2 vendor reports and score the necessary documents Come up with contract issues lists for Financial Institutions
Compile all reports into one PowerPoint report for the board, auditors and examiners.

First Citizens Bank

01.2007 - 06.2012

Opening and closing procedures, daily reports, night drop and policy adherence quality control for bank associates
Review all bank transactions, clear outstanding cash items, resolve customer issues in a timely manner, safe deposit box management, verify and complete incoming and outgoing wire transfers and cash ordering and cash shipping
Review general ledgers, accounts payable and accounts receivable, monthly internal Control Packet submittal, ensure branch supply orders, review of Teller Outage Report and monthly Dye Pack testing Branch Staffing Schedule preparation, review deposit compliance report, filing and retention maintenance
Monthly conference calls, facilitate branch staff meetings, submit any operational losses, branch quarterly audits, branch annual audit, update branch contact information, balance negotiable items, complete Escheat-able Accounts Lists, complete Annual CEM Validation, ensure compliance and regulations adherence of bank associates.