Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Bailey

Van Alstyne,TX

Summary

Operations professional with extensive experience at Highland Homes, specializing in project management and communication. Proven ability to solve complex problems and deliver actionable insights that enhance organizational performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Coordinator II

Highland Homes
Plano, TX
07.2021 - 05.2025
  • Streamlined operational processes through effective organization and execution strategies.
  • Maintained accurate records of operational activities to enhance transparency and tracking.
  • Evaluated operational systems, implementing improvements for optimal performance outcomes.
  • Generated performance reports to assess progress against established goals.
  • Coordinated daily operations and assigned tasks to staff, ensuring productivity.
  • Facilitated interdepartmental communications to promote efficiency across operations.
  • Implemented security policies to protect company assets from potential threats.
  • Resolved issues efficiently through strong problem-solving skills, supporting a collaborative work environment.
  • Contract Auditing.

Vendor Management Analyst

Cornerstone Advisors, Inc.
Austin, TX
07.2012 - 02.2020
  • Reviewed industry best practices, recommending process improvements to enhance efficiency.
  • Managed project lifecycle from conception through delivery, ensuring adherence to timelines and budgets.
  • Documented system specifications according to user requirements and corporate standards.
  • Evaluated customer feedback, generating actionable insights for targeted improvement initiatives.
  • Collaborated across departments to facilitate timely project implementation and enhance communication.
  • Designed surveys to collect customer experience data on products and services.
  • Conducted financial analyses of client operations, including detailed budgeting and forecasting.
  • Created comprehensive reports and presentations for stakeholders, summarizing key findings.

Operations Supervisor

First Citizens Bank
Austin, TX
01.2007 - 06.2012
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Developed and implemented standard operating procedures to enhance workflow efficiency.
  • Managed daily operations, including task assignments and personnel scheduling.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction.
  • Monitored staff performance through regular evaluations and provided constructive feedback.
  • Coordinated with vendors on product availability and delivery schedules.
  • Directed compliance with safety regulations, achieving a reduction in incident rates.
  • Facilitated team meetings to address challenges and promote collaboration.

Education

Animal Behavior Therapist - Animal Sciences

Animal Behavior College
Online
04-2005

High School Diploma -

Plano Senior High School
Texas
06-1991

Skills

  • Project management and operational compliance
  • Time management and multitasking
  • Problem solving and process implementation
  • Effective communication
  • Report generation

Certification

  • Excel certification
  • COPE Certification

Timeline

Operations Coordinator II

Highland Homes
07.2021 - 05.2025

Vendor Management Analyst

Cornerstone Advisors, Inc.
07.2012 - 02.2020

Operations Supervisor

First Citizens Bank
01.2007 - 06.2012

Animal Behavior Therapist - Animal Sciences

Animal Behavior College

High School Diploma -

Plano Senior High School

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