Kristen Baker
Cynthiana ,KY
Summary
Dynamic professional with a proven track record at Bluegrass Energy, excelling in customer service and conflict resolution. Great at enhancing member satisfaction through efficient account management and process improvement. Recognized for leadership in team settings, fostering collaboration and achieving operational goals while maintaining meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Staking Administrator
Bluegrass Energy
Cynthiana, KY
08.2024 - Current
- Assisted members with account inquiries and service requests efficiently.
- Communicate with engineers and line supervisors on new construction jobs.
- Process electrical inspections for new construction
- Record and send out new construction invoices to members
- Maintained accurate member records and updated information promptly.
- Handled escalated customer concerns with professionalism and care.
- Answer any questions about new construction from members.
Member Service Representative
Bluegrass Energy
Cynthiana, KY
05.2024 - 08.2024
- Assisted members with account inquiries, providing accurate information and support.
- Processed member requests efficiently through UPM software, ensuring timely resolution.
- Educated members on energy-saving programs, enhancing awareness and participation.
- Collaborated with team to streamline service processes, improving response times.
- Handled billing inquiries, resolving discrepancies to ensure member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Team Lead
Walmart
Cynthiana, KY
07.2015 - 05.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Education
High School Diploma -
Harrison County High School
Cynthiana, KYSkills
- Customer service
- Attention to detail
- Team building and leadership
- Staff management
- Conflict resolution
- Time management
- Goal setting
- Process improvement
- Personable and approachable
- Quick learner
Timeline
Staking Administrator
Bluegrass Energy
08.2024 - Current
Member Service Representative
Bluegrass Energy
05.2024 - 08.2024
Team Lead
Walmart
07.2015 - 05.2024
High School Diploma -
Harrison County High School