Kristen Ball
Newport News,VA
Summary
Driven business professional focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 15 years' experience.
Overview
21
21
years of professional experience
Work History
Relationship Manager
Atlantic Union Bank
09.2022 - 12.2023
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Mortgage Loan Officer
Townebank Mortgage
03.2020 - 05.2022
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Substitute Teacher
York County Public Schools
09.2014 - 06.2017
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Appraisal Review Consultant
Union First Market Bank
01.2010 - 07.2014
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Commercial Loan Officer
Old Point National Bank
09.2002 - 11.2007
- Boosted loan portfolio growth by developing and maintaining strong relationships with new and existing clients.
- Collaborated with credit analysts to evaluate loan applications, ensuring accurate risk assessment.
- Streamlined the loan approval process, significantly reducing turnaround time for clients.
Education
Bachelor of Science - Business Administration
Longwood University
Farmville, VASkills
- Portfolio Growth
- Overcoming Objections
- Customer Portfolio Management
- Financial Planning Processes
- Policy Management
- Business Relationship Cultivation
- Account Management
- Product Recommendations
- Strategic Planning
- Schedule Management
- Risk Management
- Regulatory Compliance
Community Involvement
Virginia Realtor’s Assoc., Active Participant York County Chamber, Board of Directors Virginia Peninsula Chamber of Commerce, Member
Peninsula Women’s Network, Board of Directors
BNI / Business Networking International Member
Oyster Point Rotary
York County Public Schools, Volunteer
St. Kateri Church, Parish Council
York County YMCA, Board Member
Accomplishments
Selected as Atlantic Union Bank, TEA/ Teammate Experience Advocate (2023)
York County Volunteer of Year (2021) Grafton Middle School Volunteer of the Month (October 2019)
East Carolina Commercial Lending School (2004)
Daily Press “10 under 30” (2004)
Leadership Institute of VA Peninsula (2005)
Timeline
Relationship Manager
Atlantic Union Bank
09.2022 - 12.2023
Mortgage Loan Officer
Townebank Mortgage
03.2020 - 05.2022
Substitute Teacher
York County Public Schools
09.2014 - 06.2017
Appraisal Review Consultant
Union First Market Bank
01.2010 - 07.2014
Commercial Loan Officer
Old Point National Bank
09.2002 - 11.2007
Bachelor of Science - Business Administration
Longwood University
Similar Profiles
Lisa DodgeLisa Dodge
Home Equity Loan Processor II at Sandy Spring Bank a Division of Atlantic Union BankHome Equity Loan Processor II at Sandy Spring Bank a Division of Atlantic Union Bank
Leslie EtterLeslie Etter
Senior Post Closer at Sandy Spring Bank/ Atlantic Union BankSenior Post Closer at Sandy Spring Bank/ Atlantic Union Bank
Nneka DownieNneka Downie
Assisant Branch Manager at Sandy Spring Bank/ Atlantic Union BankAssisant Branch Manager at Sandy Spring Bank/ Atlantic Union Bank
Leslie EtterLeslie Etter
Senior Post Closer at Sandy Spring Bank/Atlantic Union BankSenior Post Closer at Sandy Spring Bank/Atlantic Union Bank
Raquille JacksonRaquille Jackson
Heavy Equipment Operator II / Acting Supervisor at Waste Management, Hampton, VAHeavy Equipment Operator II / Acting Supervisor at Waste Management, Hampton, VA