Summary
Overview
Work History
Education
Skills
Timeline
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KRISTEN BANFORD

Moreno Valley,CA

Summary

Dedicated administrative professional with successful experience in fast-paced ambulatory and hospital settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Tenet Health
08.2018 - Current
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Enhanced Cardiovascular Department efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily surgical operations or compromise patient care quality.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering preop testing required for procedures.
  • Reconciled daily payments received and prepared deposits for smooth department finances.

Medical Office Lead

Dignity Health
03.2014 - 08.2018
  • Enhanced patient satisfaction by providing efficient and courteous front office support.
  • Streamlined appointment scheduling for improved patient experience and increased daily appointments.
  • Facilitated prompt insurance claims processing by accurately verifying coverage details and submitting required documentation.
  • Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care.
  • Coordinated specialist referrals, ensuring timely access to necessary medical services for patients.
  • Conducted regular staff training sessions on various topics such as customer service skills or updates in billing codes, enhancing team performance levels.
  • Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
  • Supervised junior office assistants, offering guidance and support in their day-to-day tasks while monitoring their progress towards professional goals.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.
  • Coordinated Medical Practice Acquisitions and Provider onboarding tasks.
  • Prepared multi-specialty practice offices for clinical and facility audits.

Surgical Coordinator

Inland Cardiothoracic Surgical Associates
01.2001 - 03.2014
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Verified insurance coverage and obtained pre-authorizations.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.

Education

Associate of Science - Health Sciences

Los Angeles Pacific College
Los Angeles, CA
06.2023

Skills

  • Invoice Processing
  • Calendar Management
  • Database Management
  • Inventory Management - Cardiac Cath Lab
  • Minute Taking
  • Project Planning
  • Statistical Data Gathering
  • Consignment Agreements
  • Service Contracts

Timeline

Administrative Assistant

Tenet Health
08.2018 - Current

Medical Office Lead

Dignity Health
03.2014 - 08.2018

Surgical Coordinator

Inland Cardiothoracic Surgical Associates
01.2001 - 03.2014

Associate of Science - Health Sciences

Los Angeles Pacific College

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KRISTEN BANFORD