Kristen Barker
Trenton
Summary
Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented individual with a passion for developing relationships, cultivating partnerships, and growing businesses.
Background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
11
11
years of professional experience
Work History
Project Coordinator
National Design Mart
06.2025 - Current
- Evaluate purchase orders, blueprints, and selection sheets from various builders to generate work orders and billing
- Enter information into RFMS Measure to obtain installation quantities
- Extract amounts from RFMS Measure for input into RFMS order entry
- Collaborate with team to ensure accurate job ordering and scheduling with all required materials.
Customer Service Representative
AES Ohio
10.2023 - 06.2025
- Exhibits high energy and professionalism when dealing with clients and staff.
- Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educates customers about billing, payment processing and support policies and procedures.
- Provides back up support for other departments and mentoring to colleagues who need assistance in specific metrics.
- Meets goals including, but not limited to; Average Handle Time, Quality Assurance, First Call Resolution.
Credit Card Customer Service Representative
Macy's Credit Services
01.2023 - 09.2023
- Received inbound customer calls related to credit and accounts receivable.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported customers with invoices, statements and other basic questions.
- Built strong relationships with customers to increase retention and loyalty.
Builder Account Manager
Rite Rug Flooring
07.2022 - 12.2022
- Built relationships with builders to promote long term business growth.
- Developed detailed installations plans and organized required materials to maintain productivity.
- Kept detailed records of daily installations through online company database.
- Monitored service after installations and implemented quick and effective problem resolutions.
Customer Service Representative
Humana Pharmacy, Inc.
11.2020 - 06.2022
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Business Account Management Specialist/Sales Floor Supervisor
Sprint
12.2014 - 08.2020
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Contributed to team objectives in fast-paced environment.
- Supervised personnel and clients from company with high sales numbers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
Education
High School Diploma -
Edgewood High School
Trenton, OH06-2009
Skills
- Specification detailing
- Spreadsheet tracking
- Performance monitoring
- Problem-solving
- Critical thinking
- Business systems
- Systems optimization
- Data collection
- Adobe applications
- Project management
- Flexible and adaptable
- Remote team management
Systems and Softwares
RFMS, RFMS Measure, Adobe, Excel Spreadsheets, Outlook, Teams, Specific Company Extranets, Microsoft Word
Timeline
Project Coordinator
National Design Mart
06.2025 - Current
Customer Service Representative
AES Ohio
10.2023 - 06.2025
Credit Card Customer Service Representative
Macy's Credit Services
01.2023 - 09.2023
Builder Account Manager
Rite Rug Flooring
07.2022 - 12.2022
Customer Service Representative
Humana Pharmacy, Inc.
11.2020 - 06.2022
Business Account Management Specialist/Sales Floor Supervisor
Sprint
12.2014 - 08.2020
High School Diploma -
Edgewood High School