Kristen Barnhurst
Summary
Results oriented Member Services professional with 10+ years of experience across several industries. Proven track record of exceeding customer expectations, resolving complex issues, and ensuring a high level of customer satisfaction. Possesses strong written and verbal communication skills. Regularly collaborates effectively with fellow team members to meet department and company goals.
Overview
29
29
years of professional experience
Work History
Member Services Representative
EMI Health
03.2017 - Current
- Interfaces with members and providers through phone communication and email to provide solutions to inquiries regarding benefits, claims, and billing
- Investigates, analyzes, and resolves outstanding issues, and takes responsibility for timely follow through
- Researches inquiries including, authorizations, premium payments, claims status, coordination of benefits, and eligibility using internal technical tools
Mortgage Research Assistant, Temp
Fairbanks Capital Corp
02.2002 - 06.2002
- Analyzed recently purchased mortgages to ensure that necessary documentation and paperwork were included
- Contacted County Clerk's office, attorney's offices, and borrowers to obtain missing information
- Created new mortgage files
- Required excellent written and verbal correspondence
Insurance Account Representative, Temp
University Medical Billing
11.2001 - 02.2002
- Responsibilities included: posting payments from insurance companies, processing insurance rejections, co-payments, account reconciliation, and collections
- Communicating with insurance companies, and University of Utah Medical Clinics to ensure accuracy of charges and medical procedures
CD & IRA Specialist/ Member Accounts Representative
Transwest Credit Union
03.2000 - 06.2001
- Duties included: opening and redeeming Certificates of Deposit and issuing dividend checks
- Responsible for managing all individual retirement accounts, including: opening IRAs, transfers, 401K and pension plan rollovers, minimum distributions, and educating credit union members about IRAs and IRS regulations
- Also responsible for: opening and closing personal, business, and trust Accounts, closing the branch nightly, and providing excellent customer service
Planning and Allocation Analyst
The TJX Companies
04.1996 - 07.1998
- Analyzed sales trends and demographics for the 460 Marshalls stores to help maximize sales, maintain optimum inventory levels, and recognize new business opportunities
- Created future inventory and sales projections.
- Was also responsible for planning special ads, events, and displays, and making decisions regarding the allocation of merchandise.
- Required frequent contact with the Vice President, Regional Managers, and Buyers to resolve budget and shipping issues.
Education
B.A. - Economics
University of Massachusetts/Boston
Skills
- Strong analytical skills
- Creative problem solving
- Adaptive team player
- Customer service expertise
- Call center experience
- Microsoft Office Suite
- Company specific software programs
- Sales experience
- Invoice and payment processing
- Medical billing procedures and processing
Timeline
Member Services Representative
EMI Health
03.2017 - Current
Mortgage Research Assistant, Temp
Fairbanks Capital Corp
02.2002 - 06.2002
Insurance Account Representative, Temp
University Medical Billing
11.2001 - 02.2002
CD & IRA Specialist/ Member Accounts Representative
Transwest Credit Union
03.2000 - 06.2001
Planning and Allocation Analyst
The TJX Companies
04.1996 - 07.1998
B.A. - Economics
University of Massachusetts/Boston
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