Kristen Barrera

• Streamlined patient registration process by implementing efficient workflows and reducing wait times.
• Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
• Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
• Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
• Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
• Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
• Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
• Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Trained new staff on filing, phone etiquette and other office duties.
• Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
• Managed the front staff, while supervisor is out of office.
• Watched the daily load and helped where I was needed.
• Kept up with daily stats and incoming patients every day.
• Went over every encounter everyday for all providers that were in office to make sure there were no errors, and addressed to the clerk so it was fixed in a timely manner.

• Improved patient experience by efficiently managing appointment scheduling and registration processes.
• Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
• Conducted thorough pre-registration processes to verify demographic data.
• Provided exceptional customer service while guiding patients through complex insurance plans and payment options.
• Boosted efficiency in handling high-volume patient call load through adept utilization of multi-line phone systems.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Trained new staff on filing, phone etiquette and other office duties.

Assisted customers, processed customers purchases

Sterilized tools, front office work, impressions, x-rays, answering calls and scheduling appointments.