Kristen Basso
Henderson,NV
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
15
15
years of professional experience
Work History
Bartender
Dick’s Last Resort
Las Vegas, NV
06.2007 - Current
Ensure upbeat, friendly, efficient, accurate and effective service of food and beverage to all guests while maintaining a professional appearance. Assist in establishing and developing new repeat clientele and successfully entertaining all guests.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Education
No Degree - Accounting
Northern Illinois University
Dekalb, ILNo Degree - Undecided
William Rainey Harper College
Palatine, ILLicensed Cosmetologist - Cosmetology
Arlington Academy
Arlington Heights, IL09.1998
Skills
- Union pour Card
- Responsible Serving
- Professional Service Standards
- Handling Difficult Customers
- Multitasking and Prioritization
- Food and Beverage Service
- Monitoring Alcohol Consumption
- Cleaning and Sanitizing
- Interpersonal Relationships
- Cocktail Service
- Teamwork and Professionalism
- Ability to Lift 30 Pounds
- Bar Operations and Logistics
- Hospitality and Guest Service
- Friendly and Outgoing
- Staff Training
- Opening and Closing Procedures
- Collaboration and Teamwork
- Engaging Customers
- Organized and Detail Oriented
- Good Conversationalist
- Guest Service
- Self-Motivated
- Point of Sale Systems
- Stamina and Endurance
Timeline
Bartender
Dick’s Last Resort
06.2007 - Current
No Degree - Accounting
Northern Illinois University
No Degree - Undecided
William Rainey Harper College
Licensed Cosmetologist - Cosmetology
Arlington Academy