Kristen Beaverson
Bowling Green,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Stay at Home Mom
Stay At Home Mom
Bowling Green, OH
09.2010 - Current
- Organized family schedules and activities, ensuring everyone was on time for appointments and events.
- Created detailed budgets to track expenses across the family, including tracking of income and investments.
- Developed systems to streamline daily routines such as meal planning and grocery shopping.
- Provided support for family members in areas such as education, health care, financial management, legal advice.
- Maintained open communication channels between all members of the family to ensure any issues or concerns were addressed promptly.
- Assisted with event planning for special occasions such as weddings or anniversaries.
- Handled complex tasks related to travel arrangements including visas, passports, tickets.
- Planned and completed group projects, working smoothly with others.
Food Service Worker
Bowling Green City Schools
Bowling Green, OH
08.2021 - 09.2023
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Washed, peeled and seeded fruits and vegetables.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
Customer Service Representative
Once Upon A Child Franchise
Sylvania, OH
07.2009 - 11.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Server
Pastafina
Maumee, OH
06.2004 - 03.2010
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
High School Diploma -
Roy C Start
Toledo, OH05-2003
Skills
- Clerical Support
- Maintenance & Repair
- Dependable and Responsible
- Excellent Communication
- Basic Math
- Task Prioritization
- Troubleshooting
- Multitasking
- Remote Office Availability
- Social Perceptiveness
- Written Communication
- Leadership
- Supervision and leadership
- Conflict Resolution
- Interpersonal Communication
- Data Management
- Microsoft Office
- Organizational Skills
References
References available upon request.
Timeline
Food Service Worker
Bowling Green City Schools
08.2021 - 09.2023
Stay at Home Mom
Stay At Home Mom
09.2010 - Current
Customer Service Representative
Once Upon A Child Franchise
07.2009 - 11.2010
Server
Pastafina
06.2004 - 03.2010
High School Diploma -
Roy C Start
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