Kristen Belin
Hampton,Georgia
Summary
I am a dedicated, efficient, and reliable worker, motivated and exude positive attitude within the work place.
Posses strong organizational skills and problem-solving skills and strong communication skills, both written and verbal. Also, have the ability to comprehend, retain, and utilize document processing procedures. Multi-talented database administrator with a minimum of 5 years of expertise in database solutions in various environments. Highly skilled in multiple technologies such as Microsoft and Excel. Motivated self-starter consistently meets deadlines and succeeds in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Wellstar Hospital
Marietta, GA
08.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EPIC system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Followed up on unpaid claims in a timely manner.
- Managed incoming faxes related to patient registration processes.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Department Intern
Northside Hospital Atlanta
Sandy Springs, GA
02.2023 - 08.2023
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Supported various program activities, assisting with administrative tasks.
- Computed, recorded and proofread data or reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
HR Data Administrator
Staffmark / TK Elevator
Atlanta, GA
10.2021 - 08.2022
- Compile and verifying accuracy and sorting information to prepare source data for computer entry
- Maintain security and data integrity of databases.
- Key in customer data from source documents within time limits in SFEC/PP database
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Research and obtain further information for incomplete documents
- Store completed work in designated locations and perform backup data information.
- Respond to queries for information and access relevant files
- Keep information confidential
- Providing excellent customer service to current and former employees regarding Human Resources information.
- Directing verification of employment
- Input direct deposit information from employee into SFEC/PP database
- Comprehensive knowledge of data entry
Online Banking Specialist
Fiserv, Inc.
Marietta, GA
04.2021 - 10.2021
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Recommended key updates to system software based on performance data, user feedback and integrated software enhancements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Answered 30+ inbound calls per day and directed to individuals or departments.
Data Entry Clerk
Cigna
Atlanta, GA
10.2019 - 03.2021
- Delivered administrative and other basic business services in Data Entry
- Reviewed and updated account information in company computer system.
- Verify data by comparing it to source documents
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread and edited documents to correct errors.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Gathered and documented statistical information to generate reports.
CSR
VXI Global Solutions
College Park, GA
07.2019 - 10.2019
- Received inbound calls from customers who inquired balances, replaced lost or stolen EBT cards.
- Delivered verbatim transcripts
- Intermediate knowledge of computers and MS Windows
- Used professional experience to solve complex and technical questions regarding customer problems
- Used the ability to navigate multiple screens/programs
Front Desk Receptionist
LaQuinta Inn & Suites
Roswell, GA
09.2018 - 07.2019
- Responsible for greeting guests in a courteous and professional manner.
- Oversaw for call-in and walk-in reservations that included processing payments and safeguarding guests' information.
- Provided directions to their room along with information about the available amenities offered at the hotel.
- Offered problem-solving solutions to the guest if there were issues with their room.
- Emailed and faxed over invoices of their bills for their stay and services used.
- Computed guest billings and posted charges to room accounts.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
Education
Associate of Applied Science - Office Systems Technology
Florence-Darlington Technical College
Florence, SC4 2005
Skills
- Outlook Emails
- Microsoft Office
- Administrative skills
- SFEC/People Point
- Data entry
- Possessed the ability to type 55 wpm
- Operational HRIS
Timeline
Patient Access Representative
Wellstar Hospital
08.2023 - Current
Department Intern
Northside Hospital Atlanta
02.2023 - 08.2023
HR Data Administrator
Staffmark / TK Elevator
10.2021 - 08.2022
Online Banking Specialist
Fiserv, Inc.
04.2021 - 10.2021
Data Entry Clerk
Cigna
10.2019 - 03.2021
CSR
VXI Global Solutions
07.2019 - 10.2019
Front Desk Receptionist
LaQuinta Inn & Suites
09.2018 - 07.2019
Associate of Applied Science - Office Systems Technology
Florence-Darlington Technical College
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