Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Bell

Tracy,CA

Summary

Proven track record in enhancing client satisfaction and reducing crisis incidents at Hospitality House through effective motivational interviewing and crisis intervention. Skilled in engaging customers and streamlining operations across retail environments, including Target. Demonstrates strong capabilities in social media engagement and relapse prevention, driving positive outcomes and program improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Peer Advocate

Hospitality House
  • Connected at-risk individuals with specialized services, reducing incidents of crisis situations.
  • Provided crisis intervention services as needed, connecting clients with appropriate emergency resources.
  • Contributed to the improvement of program offerings by conducting regular evaluations and making data-driven recommendations for change.
  • Enhanced client satisfaction by providing empathetic and effective support.

Store Clerk

Tenderloin Liquors
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Sales Associate

Hertz Car Rental
06.2014 - 12.2019
  • Provided complete documentation to customers upon arrival to rent their cars.
  • Screened all customers for car rentals.
  • Checked returned vehicles in.
  • Upon departure of lot verified license and rental agreements.

Sales Associate

Target
10.2010 - 05.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate Degree - General Studies

Laney College
Oakland, CA
06.2010

Skills

Self-Care Techniques

Certification

  • NARCAN
  • CPR
  • HARM REDUCTION
  • STOCKING

Timeline

Sales Associate

Hertz Car Rental
06.2014 - 12.2019

Sales Associate

Target
10.2010 - 05.2014

Peer Advocate

Hospitality House

Store Clerk

Tenderloin Liquors

Associate Degree - General Studies

Laney College

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Kristen Bell