Kristen Bellonio
Customer Service
New Port Richey,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Cigna
, FL
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Patient Services Representative Temp Position
CSI Companies
, FL
09.2021 - 02.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Only reception in a high call volume office.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Certified Nursing Assistant
St John's Episcopal Hospital
, NY
03.2020 - 08.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed a high call volume efficiently.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Called and faxed pharmacies to submit prescriptions and refills.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Receptionist
ProHEALTH Care Associates
, NY
10.2017 - 08.2019
- High volume calls
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to customer comments and questions via LiveChat during shifts.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Certification - Medical | Administration
Porter And Chester Institute of Branford
Branford, CT 01.2015 - 10.2015
Skills
Complaint resolution
Multi-line phone talent
Self-direction
Problem-solving skills
Calm disposition
Accomplishments
Nominated and Received “Patient Experience Ambassador”, nomination upon being recognized for outstanding customer service skills and strong leadership ability. -ProHealth-
Timeline
Customer Service Representative
Cigna
03.2022 - Current
Patient Services Representative Temp Position
CSI Companies
09.2021 - 02.2022
Certified Nursing Assistant
St John's Episcopal Hospital
03.2020 - 08.2021
Receptionist
ProHEALTH Care Associates
10.2017 - 08.2019
Certification - Medical | Administration
Porter And Chester Institute of Branford
01.2015 - 10.2015