Kristen Bennett
Port Huron,MI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Huron Medical Center
Port Huron, MI
04.2024 - 08.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
Medical Assistant
Blue Water Podiatry
Port Huron, MI
10.2021 - 03.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Associate of Applied Science - Medical Assisting
Ross Medical Education Center
Port Huron, MI08-2025
Certificate - Medical Assisting
Ross Medical Education Center
Port Huron, MI08-2018
Skills
- Letter preparation
- Medical office administration
- Billing support
- Documentation
- Typing and filing
- Record processing
- Insurance verifications
- Reminder calls
- Patient callbacks
- Co-payment collection
- EMR / EHR
- Communication
- Route messages
- Multitasking
Timeline
Medical Receptionist
Huron Medical Center
04.2024 - 08.2024
Medical Assistant
Blue Water Podiatry
10.2021 - 03.2024
Associate of Applied Science - Medical Assisting
Ross Medical Education Center
Certificate - Medical Assisting
Ross Medical Education Center
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