Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTEN BENSON

Las Vegas

Summary

Healthcare professional with understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.

Overview

7
7
years of professional experience

Work History

Referral Coordinator

CenterWell Senior Primary Care
02.2022 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Conducted regular audits of authorization records to verify accuracy and adherence to regulatory requirements, minimizing risk of noncompliance.

Compliance Coordinator

Nevada Behavioral Health Systems
05.2021 - Current
  • Provide daily updates to physicians and health plans of utilization management for review
  • Maintain accurate records of all member related interactions
  • Efficiently performed insurance verification
  • Maintain policies and procedures

Program Coordinator

Behavioral Services Of Nevada
01.2021 - 05.2021
  • Gathered and organized printed materials required for program participation
  • Carefully reviewed medical records for accuracy and completion required by health plan and company
  • Prepared payroll
  • Served as point of contact for all outside vendors needing access to the building

Administrative Assistant

Behavioral Services Of Nevada
07.2020 - 12.2020
  • General clerical support duties including filing and faxing
  • Answering and directing phone calls to appropriate staff
  • Efficiently verify insurance and schedule appointments for members
  • Arranged rapid office equipment repair and maintenance with vendors

Assistant Director

Better Thoughts Transitional Live
10.2019 - 06.2020
  • Supervised support staff
  • Wrote schedules and tracked employee hours
  • Complete all on boarding paperwork and orientation with new staff
  • Enroll new providers with Nevada Medicaid
  • Submit for prior authorization from Nevada Medicaid
  • Organize and attend all client and staff meetings

Habilitation Aide

Better Thoughts Transitional Live
02.2019 - 10.2019
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Wrote case notes and documented incidents involving clients
  • Carried out day-day-day duties accurately and efficiently.

Education

High School Diploma -

Lincoln Academy
Houston, TX
03.2014

Skills

  • Customer Service
  • Medical Record Management
  • HIPPA knowledge
  • Attention to detail
  • Organized
  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • New employee training
  • Coaching and mentoring
  • Data collection

Timeline

Referral Coordinator

CenterWell Senior Primary Care
02.2022 - Current

Compliance Coordinator

Nevada Behavioral Health Systems
05.2021 - Current

Program Coordinator

Behavioral Services Of Nevada
01.2021 - 05.2021

Administrative Assistant

Behavioral Services Of Nevada
07.2020 - 12.2020

Assistant Director

Better Thoughts Transitional Live
10.2019 - 06.2020

Habilitation Aide

Better Thoughts Transitional Live
02.2019 - 10.2019

High School Diploma -

Lincoln Academy

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