Kristen Bernas
McLean,IL
Summary
Office Administrator with 18 years of experience prioritizing multiple tasks requiring prompt solutions. Dedicated professional with a history of meeting goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
18
18
years of professional experience
Work History
Office Administrator
Illinois State University
02.2022 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Reconciled account files and produced monthly reports.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Office Manager
Illinois State University - Special Education
06.2021 - 02.2022
- Managed office operations while scheduling appointments for department managers.
- Provided support to the Chairperson of department.
- Maintained computer and physical filing systems.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively.
- Take meeting minutes
- Practiced high levels of confidentiality
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Created, maintained and updated filing systems for paper and electronic documents.
- Processed all tuition waivers
Office Manager
Illinois State University Foundation
05.2019 - 06.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
Illinois State University - Special Education
02.2018 - 05.2019
Office Support Specialist
Illinois State University Housing Services
05.2017 - 02.2018
Lead Dispatcher/Trainer
Bratcher Heating & Air Conditioning, Inc.
04.2006 - 05.2017
- Scheduled deliveries and pickups according to customer needs.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Developed training materials for new hires, ensuring fast integration into the team''s established workflows.
- Collaborated with management to develop strategic plans for growth and expansion within the company''s geographic area.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Education
High School Diploma -
Olympia High School
Stanford, IL05.1998
Skills
- Schedule Management
- Project Management
- Travel Arrangements
- Idea Development and Brainstorming
- Budget Management
- Bookkeeping
Additional Information
Member of the Human Resources Development Committee in the College of Business
Member of the Strategic Planning Committee in the College of Business
Timeline
Office Administrator
Illinois State University
02.2022 - Current
Office Manager
Illinois State University - Special Education
06.2021 - 02.2022
Office Manager
Illinois State University Foundation
05.2019 - 06.2021
Office Manager
Illinois State University - Special Education
02.2018 - 05.2019
Office Support Specialist
Illinois State University Housing Services
05.2017 - 02.2018
Lead Dispatcher/Trainer
Bratcher Heating & Air Conditioning, Inc.
04.2006 - 05.2017
High School Diploma -
Olympia High School
Similar Profiles
Alex MooreAlex Moore
Enrollment Manager International Admissions at Illinois State UniversityEnrollment Manager International Admissions at Illinois State University
GRACE MORRISGRACE MORRIS
Counseling Staff Member at Illinois State UniversityCounseling Staff Member at Illinois State University
GRACE MORRISGRACE MORRIS
Counseling Staff Member at Illinois State UniversityCounseling Staff Member at Illinois State University
Melanie SwanMelanie Swan
Student Worker at Presidential Trustee and Events at Illinois State UniversityStudent Worker at Presidential Trustee and Events at Illinois State University
Eric FulkEric Fulk
EMT-Basic at Mt. Hope-Funks Grove Fire Protection DistrictEMT-Basic at Mt. Hope-Funks Grove Fire Protection District