Kristen Berumen
Brentwood,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
Bed Bath & Beyond
03.2010 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Developed and deepened relationships with customers, registrants and vendors.
- Monitored supply chain and managed logistics functions for company.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised 30+ employees overseeing efficiency of customer service and product knowledge.
- Interviewed and hired strong candidates for team openings, using job boards, in-store signage and social media to find applicants.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with assistant managers to open and close store, handle large transactions and manage inventory.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Appraised operational supply levels every month and placed orders to keep quantities well-stocked.
- Built loyal account base and long-term business relationships with reward accounts.
Sales Associate/Photographer
Sears Portrait Studio
10.2009 - 01.2010
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned and uploaded photographs for publication.
- Completed complex photo shoots at indoor studio.
- Digitally edited photos to enhance appearance.
- Planned and prepared for studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Experimented with different lighting effects to deliver unique images.
- Selected and set up appropriate props, backdrops and lighting.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Performed advanced computer processing of images for assignments.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
Server/Crew Trainer
Olive Garden Restaurant
10.2006 - 07.2009
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained and mentored new personnel hired to fulfill various roles.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Front End Lead
K-Mart Store
11.2005 - 10.2006
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Answered questions about store policies and addressed customer concerns.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Listened to customer needs and desires to identify and recommend optimal products.
Key Holder Supervisor
City Of Brentwood, Parks & Recreation Department
04.1997 - 07.2002
- Completed opening and closing procedures for City Aquatic Center, City supervised youth activities at local gymnasium facilities.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 30 children under age 5 from arrival through departure at end of day.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept athletic and games equipment and facilities organized and maintained.
Education
No Degree - Business Administation
CSU, Sacramento
Sacramento, CANo Degree - Transfer Studies
Los Medanos College
Pittsburg, CAHigh School Diploma -
Liberty High School
Brentwood, CASkills
- Accuracy and Efficiency in Documentation
- Cultivating Productive Relationships
- Key Performance Indicators (KPIs)
- Operational Efficiency and Safety
- Shipment Processing
- Motivational Leadership
- Customer Relationship Development
- Inventory Coordination
- Cycle Counting
- Team Training
- Employee Development
Additional Information
References available upon request
Timeline
Operations Supervisor
Bed Bath & Beyond
03.2010 - Current
Sales Associate/Photographer
Sears Portrait Studio
10.2009 - 01.2010
Server/Crew Trainer
Olive Garden Restaurant
10.2006 - 07.2009
Front End Lead
K-Mart Store
11.2005 - 10.2006
Key Holder Supervisor
City Of Brentwood, Parks & Recreation Department
04.1997 - 07.2002
No Degree - Business Administation
CSU, Sacramento
No Degree - Transfer Studies
Los Medanos College
High School Diploma -
Liberty High School
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