Kristen Birmele
Hartford
Summary
Dynamic and results-driven professional with extensive experience in customer service and food preparation at Sidetrack Cafe. Proven ability to multitask and maintain organization under pressure, enhancing customer satisfaction. Skilled in food handling and fostering positive relationships, contributing to repeat business and a loyal clientele.
Overview
17
17
years of professional experience
Work History
Cook
Sidetrack Cafe
03.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Bartender/cook/server
Arrowhead Bar
04.2008 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Manager
Walmart
09.2020 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Representative
Whirlpool
07.2010 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
General - General Studies
Hartford High School
Hartford, MI06.2007
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
Timeline
Cook
Sidetrack Cafe
03.2021 - Current
Manager
Walmart
09.2020 - 02.2021
Customer Service Representative
Whirlpool
07.2010 - 08.2013
Bartender/cook/server
Arrowhead Bar
04.2008 - Current
General - General Studies
Hartford High School
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