Kristen Blair
Morganton,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Qualified Professional
Comserv, Inc
06.2022 - 11.2022
- Ensured all personnel completed mandatory training, met qualifications for certifications, satisfied license requirements in specialized service areas, and held appropriate competency levels to provide services for individuals in the program
- Maintained administrative service records and staff competency files in compliance with regulations and ComServ, Inc. policies and procedures.
- Created clinical supervision plans for professional direct care staff and provided documentation for ongoing supervision.
- Ensured that all authorized services were maximized and billing processes were completed correctly and in a timely manner in correspondence with Reimbursement Officer.
- Developed annual operational budget for program areas utilizing ComServ, Inc. processes for approval by Regional Service Director.
- Observed internal procedures for revenues and expenditures and made recommendations for budgetary adjustments as needed.
- Educated staff regarding the budgetary process and their individual role toward financial stability of the program.
Clinical Navigator
Direct Net
01.2021 - 06.2022
- Maintained comprehensive knowledge of different healthcare plans.
- Contacted members for outreach as required by each healthcare plan Identified member, location and insurance coverage following HIPAA guidelines.
- Coordinated appointments for work-site clinics and directed members to Medical Home Provider and/or other providers and resources as needed.
- Performed data entry for verification purposes and provided reports as required.
Assisted Family Living
Skill Creation
01.2020 - 10.2021
- Served client with I/DD in development of Person-Centered Plan (PCP), risk assessment, Individual Support Plan (ISP), and Supports Intensity Scale Assessment (SIS).
- Created and revised daily goals for clients to increase independence.
- Accurately recorded data to reflect clients' daily progress.
- Maintained contact with supervisor and guardian and monitored for changes in clients' medical status and scheduled appointments.
- Distributed medication to clients at required times and documented notes in Medication Administration Record (MAR)
Healthcare Technician Supervisor
J. Iverson Riddle Developmental Center
03.2015 - 01.2021
- Developed new programs for residents and implemented individual Person-Centered-Plans to meet Medicaid criteria.
- Implemented new goals towards Individual Support Plans (ISP), Behavioral Support Plans (BSP) and participated in Person-Centered Plans to enhance daily living skills and independence.
- Reviewed medical charts and assisted residents with adaptive equipment to aid in eating, self-care, leisure activity, community integration, and assigned class periods.
- Coordinated with staff for scheduling, daily placements, community outings, and medical trips.
- Established and maintained a therapeutic relationship with each resident and staff.
- Assisted individuals with Intellectual Developmental Disabilities (I/DD) in training related to Crisis Prevention Intervention, Nonviolent Crisis Intervention Prevention (NCI), Basic Life Support (BLS), and American Heart Association to ensure active treatment and well-being of residents.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH10.2020
Skills
- Microsoft Word
- Teamwork and Collaboration
- Written Communication
- Organizational Skills
- Calm Under Pressure
- Data Management
- Problem-Solving
- Multitasking
- Organization and Time Management
- Data Entry
- Problem Resolution
- Microsoft Office
Timeline
Qualified Professional
Comserv, Inc
06.2022 - 11.2022
Clinical Navigator
Direct Net
01.2021 - 06.2022
Assisted Family Living
Skill Creation
01.2020 - 10.2021
Healthcare Technician Supervisor
J. Iverson Riddle Developmental Center
03.2015 - 01.2021
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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