Kristen Bliven
Friendship
Summary
Dynamic and detail-oriented professional with extensive experience at Jones Memorial Hospital. Administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
9
9
years of professional experience
Work History
Unit Secretary, Medical/Surgical Unit
University of Rochester, Jones Memorial Hospital
04.2020 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between medical staff and patients, improving information flow.
- Implemented inventory management for medical supplies, ensuring availability and cost-effectiveness.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Developed and maintained filing systems, enhancing document retrieval for clinical team.
Personal Care Technician
University of Rochester, Jones Memorial Hospital
04.2020 - 04.2023
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and documented changes in patient conditions for care team review.
- Collaborated with nursing staff to implement individualized care plans effectively.
- Educated patients and families on health management and self-care techniques.
- Advocated for patient needs by reporting concerns to appropriate healthcare professionals promptly.
- Communicated effectively with patients, families, and healthcare team members to ensure seamless coordination of care efforts across all parties involved.
Bartender
Field House Sports Bar
09.2019 - 04.2020
- Crafted signature cocktails and optimized drink menu based on customer preferences.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Trained new bartenders on techniques, service standards, and operational procedures.
- Provided exceptional customer service, enhancing guest experience and retention rates.
Student Worker/Office Assistant
Jamestown Community College
08.2017 - 05.2019
- Assisted in organizing campus events, enhancing student engagement and participation.
- Managed office supplies inventory, ensuring availability and efficient resource utilization.
- Provided administrative support to faculty, facilitating smooth communication and workflow.
- Coordinated student orientation sessions, improving new student integration experience.
- Worked in team environment to maintain high levels of productivity.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Lead Key Holder
Dollar General Store
08.2016 - 05.2017
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service excellence and operational standards.
- Managed cash handling procedures, maintaining accuracy in register transactions and end-of-day reports.
- Conducted inventory management, overseeing stock levels and facilitating timely replenishment orders.
Education
Associate of Science - Individual Studies
Jamestown Community College
Olean, NY05-2021
High School Diploma -
Candor Central High School
Candor, NY06-2017
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
Timeline
Unit Secretary, Medical/Surgical Unit
University of Rochester, Jones Memorial Hospital
04.2020 - Current
Personal Care Technician
University of Rochester, Jones Memorial Hospital
04.2020 - 04.2023
Bartender
Field House Sports Bar
09.2019 - 04.2020
Student Worker/Office Assistant
Jamestown Community College
08.2017 - 05.2019
Lead Key Holder
Dollar General Store
08.2016 - 05.2017
Associate of Science - Individual Studies
Jamestown Community College
High School Diploma -
Candor Central High School