Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kristen Townsend

Miami

Summary

Compassionate Certified Nursing Assistant with a proven track record at 24/7 Nursing Care, delivering high-quality patient care and enhancing comfort through effective communication and meticulous attention to detail. Skilled in HIPAA compliance and dedicated to promoting patient independence, I excel in resolving challenges while fostering positive relationships with patients and families.

Knowledgeable [Desired Position] with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Patient-focused [Job Title] with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Overview

12
12
years of professional experience

Work History

Certified Nursing Assistant

24/7 Nursing Care
08.2020 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording
  • vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Helped patients with self-feeding and assisted feeding, based on individual need
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Transfer patients with hoyer lifts and other transferring equiptment

Salon Owner/Operator

Self Employeed
03.2018 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Collaborated with local businesses on cross-promotional events that enhanced community engagement.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
  • Learned and remained updated on statutory requirements and regulations.
  • Interacted well with customers to build connections and nurture relationships.

Caregiver

Self Employeed
01.2013 - 12.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Dietary Clerk

Riviera Health Resort
01.2017 - 12.2018
  • Provided excellent customer service to patients and their families, addressing concerns or requests promptly and professionally.
  • Printed menus, tray tickets, tallies and nourishment labels.
  • Supported menu planning efforts by gathering data on patient preferences and nutritional needs.
  • Contributed to a safe working environment by maintaining cleanliness standards in food preparation areas.
  • Focused on satisfying patients' food service needs and dietary requirements.
  • Ensured timely delivery of meals to patients, contributing to positive feedback from healthcare staff.
  • Assisted dietitians with nutrition assessments, supporting the development of personalized meal plans for patients.
  • Improved patient satisfaction by accurately recording meal orders and ensuring dietary restrictions were followed.
  • Enhanced efficiency in the kitchen by coordinating with dietitians and chefs to make necessary meal modifications.
  • Checked trays on tray line for accuracy, temperature and appearance.
  • Increased accuracy of patient records by diligently updating dietary information in hospital databases.
  • Demonstrated adaptability by quickly adjusting to changes in meal plans or patient dietary requirements.
  • Delivered patient meal trays, beverages, snacks and floor stock.
  • Developed and maintained accurate nutrition records and databases.
  • Educated patients and families on nutrition management.

Education

Certified Nurse Assistant -

Global Medical And Technical Institute
Miami, FL
05-2021

Ebenezer Christian Academy
Hialeah, FL
04-2021

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Compassionate
  • hard working
  • detailed oriented
  • friendly
  • punctual
  • passionate in helping others
  • organized
  • track record in delivering high quality care
  • good at resolving challenges and demands

Languages

English
Spanish
Native or Bilingual

Timeline

Certified Nursing Assistant

24/7 Nursing Care
08.2020 - Current

Salon Owner/Operator

Self Employeed
03.2018 - Current

Dietary Clerk

Riviera Health Resort
01.2017 - 12.2018

Caregiver

Self Employeed
01.2013 - 12.2019

Certified Nurse Assistant -

Global Medical And Technical Institute

Ebenezer Christian Academy

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Kristen Townsend