Kristen Bozzo
Fort Lee,NJ
Summary
Accomplished Medical Practice Manager with a proven track record at North East Regional Epilepsy Group, enhancing operational efficiency and patient satisfaction. Expert in EMR/HMR systems and adept at managing patient charts, showcasing exceptional organizational skills and a commitment to excellence. Demonstrated leadership in developing staff and implementing effective policies, significantly improving practice operations.
Overview
9
9
years of professional experience
Work History
Medical Practice Manager
North East Regional Epilepsy Group
Middletown, NY
11.2020 - Current
- Supervised a team in a variety of tasks to ensure efficient operations for a busy Epilepsy practice that includes offices in NJ and NY (I manage for NY).
- Organize and maintain weekly/monthly schedules for six Epileptologists and two nurse practitioners to provide effective patient care.
- Direct billing collections for patients, obtain and verify insurance information to maintain the best quality of care.
- Travel to White Plains and Middletown, NY offices to manage clinical evaluations of patients and monitor daily patient flow.
- Oversee patient care provided, communicate with staff and physicians to ensure patient satisfaction, offer solutions to patient care situations that may occur, provide reassurance and guidance to ensure patient care.
- Manage supply inventories for NY offices.
- Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.
- Communicated with patients with compassion while keeping medical information private.
- Direct surgical scheduling, patient clinic, and testing scheduling; train new and developing staff members.
- Maintain that patient flow runs smoothly and in a timely manner.
- Handle patient and physician issues, as well as complaints.
- Attend regular meetings with upper management, fellow NJ managers, and physicians to ensure staff and patient care.
- Monitor and direct ER consults for a variety of affiliated hospitals with the practice.
- Manage a heavy volume of patient and hospital calls throughout the day, as well as attend to patient portal messages and emails.
- Conduct employee reviews on a quarterly basis, providing feedback and goals to assist performance.
- Ensure all necessary prior authorizations are obtained from insurance companies for testing and medications.
- Developed and implemented policies and procedures for the medical practice.
- Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
- Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
Patient Service Representative
Crystal Run Healthcare
Middleton, NY
06.2019 - 03.2020
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilized technology and specialized software to maximize productivity.
- Referred patients to appropriate professionals and services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Sales Associate
Adidas
Monroe, NY
06.2015 - 08.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Science - Psychology
SUNY Oneonta
Oneonta, NY12-2019
Skills
Managing: prioritizing tasks, responding to intense situations while maintaining professionalism and composure Administrative and patient registration management
Customer service: organized, self-motivated, attentive to staff and patient needs
Strengths in: EMR/ HMR, multitasking, medical terminology, management of patient charts, effective and clear communication
Software
- MS Word
- Excel
- Outlook/ Exchange
- Epic
- Navinet
- Citrix
Timeline
Medical Practice Manager
North East Regional Epilepsy Group
11.2020 - Current
Patient Service Representative
Crystal Run Healthcare
06.2019 - 03.2020
Sales Associate
Adidas
06.2015 - 08.2018
Bachelor of Science - Psychology
SUNY Oneonta
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