Kristen Brandano

Started as a front desk receptionist, handling all associated responsibilities. Within a few months I was promoted to the insurance department then again promoted to a Case Manager.

• Facilitated communication between clients, families, caregivers, lawyers, social services, and other agencies to ensure client needs were met.
• Counseled clients on available resources within the community that could help meet their needs.
• Developed individualized care plans with input from clients and their families.
• Supported family members by providing information on local support groups.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Provided crisis intervention support for clients in emergency situations.
• Organized group activities to provide socialization opportunities for clients.
• Collaborated with medical professionals to coordinate treatment plans for clients.
• Continued client relationships after treatment and monitored client progress through regular follow-up contacts.

• Greeted customers warmly and made them feel welcome.
• Provided clients with information on spa services, packages, and promotions.
• Managed front desk operations including phone calls, emails, and other correspondence.
• Resolved customer complaints quickly and effectively in order to maintain high levels of satisfaction.
• Kept reception area clean, organized, and stocked with necessary supplies.
• Delegated work to staff, setting priorities and goals.
• Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
• Maintained accurate records of customer visits and transactions utilizing computerized system.
• Scheduled client appointments, verifying client information, and taking payments.
• Provided training support to new hires on software programs utilized within the facility.
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This job consisted of many different duties that changed minute to minute. It was extremely fast-paced. Key to detail, staying organized, and working under pressure was vital.

• Handled customer orders and inquiries through both phone and email in a courteous manner, ensuring client satisfaction.
• Processed completed orders into invoices.
• Performed cashier duties, processing payments, and issuing receipts or change due.
• Provided training to new hires on office policies and procedures.
• Monitored inventory levels and placed orders when needed.
• Created and organized a streamlined filing system to ensure efficient management of invoices.
• Supervised staff members, organized schedules and delegated tasks.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Directed the loading, unloading, and safe transport of goods.