Kristen Brasfield
Thompson's Station,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong at building relationships and making clients feel heard and understood.
Overview
5
5
years of professional experience
Work History
Patient Success Manager
The Men's Clinic
2022.02 - Current
- Championed process improvements within the organization by sharing feedback gathered from patients, leading to more efficient operations overall.
- Streamlined internal processes for improved team efficiency, enabling faster response times to patients inquiries.
- Established lasting relationships with patients by consistently exceeding expectations and displaying genuine empathy for their challenges and medical needs.
- Managed a diverse portfolio of high-value accounts, ensuring consistent delivery of exceptional service levels.
- Over exceeded Sales Goals within the company each quarter.
Owner
79 Salt
2020.01 - 2023.04
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Medical Sales Representative
Arthrex
2019.03 - 2022.02
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building with Orthopedic Surgeons and product knowledge.
- Increased territory results by building and maintaining strong business relationships, and by developing and implementing sales strategies.
- Cross-sell additional products or manage new product introductions as they become available.
- Educate medical staff on the benefits of medical devices
- Networked at events and by phone to expand business profits and revenues.
- Penetrated new territories, successfully establishing relationships with 25+ accounts.
Skills
- Customer Service
- Customer Relationship Building
- Customer Relations
- Training and mentoring
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Strategic Planning
- Employee relations and conflict resolution
Timeline
Patient Success Manager
The Men's Clinic
2022.02 - Current
Owner
79 Salt
2020.01 - 2023.04
Medical Sales Representative
Arthrex
2019.03 - 2022.02
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